Senior Client Service Consultant

Client Services Consultant II

The Client Services Consultant II will be responsible for the end-to-end client experience for a block of Jumbo sized Association relationships that range from 10,000 to over 30,000 eligible members and have over 5MM in annual premium. Functional responsibilities include overall accountability for client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams. Provides exceptional customer service to support ongoing customer delivery and client satisfaction. Respond to customer needs proactively. Leads and participates in both customer- and internal-facing presentations and meetings. Collaborates and acts as a liaison to assist with problem resolution and troubleshooting. Participates in client account audits and strategic planning process. Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems. Perform other related duties as assigned or required.

Essential business experience and technical skills required : High School diploma or equivalent, 5+ yrs. related experience in client relationship management. Preferred : Bachelor's degree, work in a multi-market environment (GroupFacts, Regional Market, MIB), prior experience in the PEO industry. Extensive oral / written communication skills. Advanced problem solving and analysis. Expert knowledge of group products, services, and systems. Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once. Ability to consistently meet tight deadlines and work under pressure. Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project).

Travel 5-10%. Equal Employment Opportunity / Disability / Veterans. If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.