CAT Senior Business Analyst

City / State

Virginia Beach, VA

Work Shift

First (Days)

Overview : Overview

The Senior Business Operations Analyst plays a key role in driving quality, consistency, and operational excellence across Sentara Health Plans. This position is responsible for leading comprehensive root cause analysis efforts for plan-wide issues escalated through the Customer Advocacy Team (CAT). The analyst will investigate operational and system concerns, serve as the primary point of contact for internal and external stakeholders, schedule and facilitate cross-functional meetings, and ensure timely implementation of containment strategies and long-term countermeasures.

This role requires strong operational knowledge in areas such as claims, system administration, benefit configuration, member enrollment, and provider / network data management. The analyst will partner closely with Customer Operations, IT, Quality, and other business units to define requirements, analyze data, implement process improvements, and communicate insights. The ideal candidate brings exceptional critical thinking, emotional intelligence, communication skills, and the ability to lead initiatives in a fast-paced environment with competing priorities.

Education

Bachelor's Degree (Preferred)

or

Bachelor's degree + 2 years relevant experience may be accepted in lieu of degree

or

Equivalent relevant experience in operations, IT, reporting, or related areas

Certification / Licensure

No specific certification requirements

Preferred :

Six Sigma, Lean, or similar process improvement certification (optional)

Experience

Proven experience in root cause analysis, operational research, or business operations within healthcare or health plan environments

Strong knowledge of customer operations such as claims, benefit configuration, system administration, member enrollment, or provider data management

Demonstrated ability to independently lead cross-functional projects from investigation through resolution

Strong critical thinking, problem-solving, and analytical skills with the ability to influence corrective actions

Experience gathering business requirements, mapping processes, triaging issues, and driving remediation strategies

Exceptional verbal and written communication skills, including the ability to present findings and facilitate discussions

Ability to work effectively under pressure, manage multiple priorities, and meet tight deadlines

High emotional intelligence with the ability to connect with stakeholders and advocate when issues arise

Strong organizational skills and comfort with public speaking

Must have a quiet, private remote workspace to protect PHI

Benefits : Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k / 403B with Employer Match
• Tuition Assistance - $5,250 / year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states :

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.