Call Center Representative

Job details We are seeking a highly motivated and experienced Call Center Inbound and Outbound Representative to join our dynamic team. This role requires exceptional sales skills for outbound calls and strong upselling abilities for inbound calls. The ideal candidate will have a passion for customer service and a proven track record in sales.

Benefits : ...

Competitive base salary - $17-$22 / hour depending on experience

Performance-based incentives and bonuses.

Comprehensive benefits package including health, dental, and vision insurance.

Opportunities for professional growth and development.

Full-time

Responsibilities :

Key Responsibilities :

Inbound Calls :

Handle incoming customer inquiries promptly and professionally.

Provide product and service information to customers.

Identify customer needs and recommend appropriate products or services.

Upsell additional products or services to existing customers.

Resolve customer complaints and issues effectively and efficiently.

Maintain detailed and accurate customer records in the database.

Outbound Calls :

Make outbound calls to potential and existing customers.

Generate sales leads and follow up on leads.

Promote and sell products or services to prospective customers.

Meet or exceed monthly sales targets.

Maintain a high level of product knowledge to answer customer questions accurately.

Record call information and update customer records.

General Responsibilities :

Achieve personal and team sales goals.

Participate in ongoing training to enhance product knowledge and sales skills.

Provide feedback to management on customer trends and areas for improvement.

Collaborate with team members to achieve common goals.

Adhere to company policies and procedures.

Working hours : 7 : 00 AM - 6 : 00 PM (Various Shifts Available)

Skills :

Fluent in a secondary language, preferably Spanish, beneficial but not necessary

Education : High School

Experience : 0-1 years

Qualifications :

Sales Skills : Ability to persuade and influence customers, close sales, and achieve sales targets (Outbound Call Center Representative)

Upselling Skills : Ability to identify opportunities for additional sales and effectively present options to customers.

Customer Service : Excellent customer service skills with a focus on resolving issues and enhancing customer satisfaction.

Problem-Solving : Ability to think critically and provide solutions to customer problems.

Time Management : Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Apply today at Show lessShow more We are seeking a highly motivated and experienced Call Center Inbound and Outbound Representative to join our dynamic team. This role requires exceptional sales skills for outbound calls and strong upselling abilities for inbound calls. The ideal candidate will have a passion for customer service and a proven track record in sales.

Benefits :

Competitive base salary - $17-$22 / hour depending on experience

Performance-based incentives and bonuses.

Comprehensive benefits package including health, dental, and vision insurance.

Opportunities for professional growth and development.

Full-time

Responsibilities :

Key Responsibilities :

Inbound Calls :

Handle incoming customer inquiries promptly and professionally.

Provide product and service information to customers.

Identify customer needs and recommend appropriate products or services.

Upsell additional products or services to existing customers.

Resolve customer complaints and issues effectively and efficiently.

Maintain detailed and accurate customer records in the database.

Outbound Calls :

Make outbound calls to potential and existing customers. ... Generate sales leads and follow up on leads.

Promote and sell products or services to prospective customers.

Meet or exceed monthly sales targets.

Maintain a high level of product knowledge to answer customer questions accurately.

Record call information and update customer records.

General Responsibilities :

Achieve personal and team sales goals.

Participate in ongoing training to enhance product knowledge and sales skills.

Provide feedback to management on customer trends and areas for improvement.

Collaborate with team members to achieve common goals.

Adhere to company policies and procedures.

Working hours : 7 : 00 AM - 6 : 00 PM (Various Shifts Available)

Skills :

Fluent in a secondary language, preferably Spanish, beneficial but not necessary

Education : High School

Experience : 0-1 years

Qualifications :

Sales Skills : Ability to persuade and influence customers, close sales, and achieve sales targets (Outbound Call Center Representative)

Upselling Skills : Ability to identify opportunities for additional sales and effectively present options to customers.

Customer Service : Excellent customer service skills with a focus on resolving issues and enhancing customer satisfaction.

Problem-Solving : Ability to think critically and provide solutions to customer problems.

Time Management : Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Apply today at Show lessShow more

key responsibilities

Key Responsibilities : Inbound Calls : Handle incoming customer inquiries promptly and : Make outbound calls to potential and existing : Achieve personal and team sales

experience

0-1 years

skills

Fluent in a secondary language, preferably Spanish, beneficial but not necessary

qualifications

Sales Skills : Ability to persuade and influence customers, close sales, and achieve sales targets (Outbound Call Center Representative)Upselling Skills : Ability to identify opportunities for additional sales and effectively present options to : Excellent customer service skills with a focus on resolving issues and enhancing customer : Ability to think critically and provide solutions to customer : Ability to manage time effectively and prioritize tasks in a fast-paced environment.

education

High School