Branch Manager

MB Branch Manager

Reports to : Senior Commercial Banker

Business Development :

Develop and execute strategies to grow the branch's customer base and deposit portfolio.

Identify and pursue opportunities to deepen relationships with existing customers and attract new business clients.

Represent the bank at community and networking events to promote services and build relationships with local businesses and organizations.

Branch Operations and Performance :

Ensure the branch meets or exceeds established financial goals, including revenue, deposit growth, and loan production targets.

Monitor and analyze branch performance metrics and implement action plans to address areas for improvement.

Oversee daily branch operations, including cash handling, security, and transaction processing.

Manage expense budgets to optimize profitability while maintaining operational efficiency.

Leadership and Team Management :

Recruit, train, and mentor branch staff to develop a high-performing and customer-focused team.

Set clear performance expectations and conduct regular performance evaluations.

Foster a positive work environment that promotes teamwork, accountability, and employee engagement.

Address employee concerns and provide guidance to support professional development.

Customer Service Excellence :

Champion a culture of exceptional customer service by modeling and reinforcing high standards.

Address escalated customer issues and complaints promptly and effectively.

Gather customer feedback to identify opportunities for service improvements and innovation.

Community Engagement :

Act as a visible and active member of the community, participating in local events and charitable initiatives.

Build and maintain relationships with community leaders and organizations to enhance the bank's reputation and identify partnership opportunities.

Regulatory Compliance :

Ensure all branch activities adhere to internal policies, procedures, and regulatory requirements.

Conduct regular audits and risk assessments to maintain a compliant and secure branch environment.

Stay informed about changes in banking regulations and ensure staff training on compliance updates.

Other duties as assigned.

At Movement Bank, we exist to love and serve our communities with a Purpose Bigger Than Banking. We aim to bridge the wealth divide, connect those with resources to those excluded, and transform communities through long-term investment in business, housing, and education. When you join our team, you become part of our movement, our story, and our legacy.