Account Manager - Outplacement - Hybrid

Job Description

Job Description

IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. Our team of 300+ is united on one idea : People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles – working in their hometown, remotely or literally, anywhere in the world.

We’re on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of human connections. Join IMPACT Group and you’ll be helping others move their careers forward!

Candidates must reside in the St. Louis metro area. The position is hybrid - nearly fully remote with about 5-10% in our Chesterfield, MO office. This is a full-time, exempt position with benefits.

Job Summary :

Manages Outplacement accounts by providing high-quality service to existing and potential clients. Continuously builds rapport and establishes strong relationships with existing clients to ensure retention and satisfaction to maximize business opportunities. Maintains and leverages a broad knowledge base of IMPACT Group’s solutions as well as systems and processes to consistently exceed client expectations. Manages and prioritizes client requests and issues.

Key Responsibilities :  Serve as the day-to-day contact for Outplacement client organizations / accounts, working closely with Sales.Handle questions and inquiries from clients.Research information and draw appropriate parties together to effectively resolve needs and questions.Prepare, update and distribute standard and ad hoc reports to clients, sales and leadership.Research client and account information.Help sales team prepare for annual reviews with clients and may participate in annual review meetings.Ensure client satisfaction by communicating and corresponding with clients, assisting with proposals, coordinating materials for presentations and helping to create marketing packages.Updates and maintains accurate client information in CRM system.10-15% travel (St. Louis office and / or client sites).Performs other duties as required. Qualifications : Bachelor’s degree in business management or related field.Minimum three years in a customer service or account management role preferred.Exhibits a high level of professionalism and a strong work ethic; highly motivated, detail-oriented and resourceful.Responsive and client service oriented.Excellent time management and prioritization skills and ability to thrive in a changing environment.Able to effectively deal with ambiguity and create needed structures, systems and processes.Experience with CRM's such as Salesforce, Microsoft Dynamic, Salesloft or similar CRMs required.Effective project management skills, able to influence others to meet deadlines.Understanding of organizational structures, cultures and decision-making processes.Excellent interpersonal and critical thinking skills.Must be an active listener as well as an articulate and adaptable communicator.Proficient using Internet, MS Office and email applications.Please read more about us at

At IMPACT Group, we believe that diversity drives innovation—and that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between.

We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team members—whether in-office or remote—can contribute fully and thrive.

Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, we’ll partner with you to ensure a barrier-free experience.

We know that people are at the heart of every successful transition—whether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe.

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