Operational Readiness Program Manager

Operational Readiness Program Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Operational Readiness Program Manager is a project / product management role. The mission of this role is to ensure preparation for Your Aetna Virtual Assistant to be activated. Your Aetna Virtual Assistant (YAVA) is a conversational AI bot that is the strategic replacement for the traditional IVR that is in place today. This position is responsible for defining the roll out plan with our business and product teams while considering the features that are needed and ensuring it aligns with overall strategy and execution in the following areas :

Operational Readiness Fostering Preparedness of Operational Standards and Practices

• Promote a readiness plan related to operations and continuity.
• Formulate documents and processes to support readiness.
• Facilitate communication plans to achieve preparedness.
• Enforce standards to maintain business continuity.

Continuous Improvement Finding New Opportunities That Foster Process Improvement and Growth

Key Responsibilities :

30M calls per year.

Required Qualifications :

Preferred Qualifications :

Critical Skills / Competencies :

Education :

Anticipated Weekly Hours : 40

Time Type : Full time

Pay Range : $83,430.00 - $222,480.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 11 / 30 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.