Resident Services Assistant

Job Summary

Performs necessary secretarial duties with a high degree of accuracy and efficiency; coordinates the front desk coverage and service coordination support for resident issues and needs; directly assists leasing with marketing efforts and also supports the business office with financial-clerical needs.

Core Responsibilities and Essential Functions

• Provides resident service assistance
• Receives residents information on issues and needs and solves or routes accordingly
• Coordinates front desk coverage with volunteers and staff to assure coverage is ongoing
• Represents Atherton Place staff for specific resident forums including library and gift shop needs
• Assists health resources with assistance for resident functions as requested
• Provides leasing support
• Assists Leasing Coordinator and Operations Manager with marketing tour and inquiry support
• Assists with marketing projects including mailers, creation of material, and function coordination
• Assists with the upkeep and organization of leasing / resident file paperwork
• Assists with newcomer orientations
• Performs appropriate office support duties
• Supports documentation needs of staff and residents
• Takes minutes of staff and resident meetings as required
• Schedules meetings for business office staff and residents
• Updates documentation, including resident and staff phone listings, storage bin lists, resident cable channel, birthday lists and greetings, emergency data sheets, and mailer addresses
• Orders flowers for community needs
• Provides financial and equipment support
• Supports financial functions including deposit slip and report creation
• Oversees office supply needs including copier, fax, printers, and letterhead / paper needs
• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct

Required Minimum Education

Required Minimum License(s) and Certification(s)

Required Minimum Experience

Minimum 3 years experience within the business office field required and work experience with a senior community helpful.

Required Minimum Skills

40-50 words per minute typing; computer skills a must with office support and system programs; business office background a plus; good public relations skills with a customer service attitude a must.

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