Field Support Engineer (Northern Nashville, TN)

Field Support Engineer

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

BD Parata is currently seeking a Field Support Engineer in the Nashville, TN regional area. The Field Support Engineer will provide in-depth technical and customer support of BD Parata's suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

This role is field based - Territory is North Nashville, TN (extensive travel throughout the assigned area)

Key Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement

Required Skills/Experience:

• High School diploma and 3-5 years field service experience
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service (Pharmacy Automation, Robotics)
• Experience with digital multi-meters and electrical testing equipment

Preferred Skills/Experience:

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology
• SQL knowledge a plus

Beneficial Backgrounds:

• Robotics: Excellent foundation -- pharmacy automation utilizes robotic arms for dispensing.
• ATM or Copier Repair: Electromechanical assemblies, sensors, and complex error codes
• Precision Mechanics: Ability to work with small moving parts, gears, belts, and actuators. Familiarity with tolerances and alignment for smooth operation.
• Electromechanical Systems: Understanding how motors, sensors, and actuators interact with mechanical assemblies.
• Tool Proficiency: Knowledge of linear guides, bearings, and drive systems (belt, chain, or gear-driven - Ability to troubleshoot vibration, noise, or binding issues.
• Industrial Automation: Experience with PLCs, pneumatics, and servo systems is a plus.
• Software Diagnostics: Understanding error codes and running calibration routines.

We Provide:

• Fleet vehicle (Motor Vehicle Record MUST be clear with no infractions/suspensions in the last, most recent 3 years)
• Corporate credit card for expenses
• Company laptop and phone
• Complete tool kit
• Comprehensive benefits package

Work Environment and Physical Demands:

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the company), reasonable accommodations will be made to enable individuals with disabilities to perform crucial job functions.

This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance.

Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations.

Work will also include working with fingers by picking, pinching, typing, and grasping often with repetitive motion.

Must be able to carry, lift and push/pull up to 50 pounds frequently and up to 100 pounds occasionally.

Must be able to stand up to 10-12 hours a day on occasion.

Must be able to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk.

Daily car travel is required; occasional air travel is possible. Travel by car may average four hours per day, with occasional shorter and some longer drive times encouraged.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.