Call Center Collections Representative

Job Description

Job Description

CALL CENTER COLLECTIONS REPRESENTATIVE

LOCATION : NW Las Vegas

Company Overview

Since our first store opened in 1986, Check City has earned a reputation as a friendly, honest, and valued provider of convenient financial services. With more than 65 stores located in multiple states, Check City offers hundreds of thousands of loyal customers an impressive range of financial services, exceptional customer service, comfortable and inviting stores, and the peace of mind that comes from working with an established national company with a solid reputation.

Purpose :

To effectively recover outstanding debt while providing exceptional customer service that encourages repeat business and word of mouth product and service promotion. Locating and notifying customers of delinquent accounts via an omni-channel portal, allowing a variety of contact methods (Phone, E : Mail, SMS) to solicit payment. Duties include assisting customers with variable payment plans, updating customer information, maintaining a professional relationship with our customers and keeping accurate records of collection and status of accounts.

Preferred Skills & Qualifications

• Excellent verbal communication and active listening skills
• Good grammar and writing skills
• Computer literacy and the ability to type 25 wpm and 10-key
• Good judgment and intermediate problem-solving skills
• Good time-management skills, and the ability to work with a team
• Knowledge of basic financial principles
• Call Center, Sales, and Customer Service experience (preferred)
• Ability to use general office equipment (Copier, Scanner, FAX machine, Stapler, etc
• Knowledge of principles and processes for providing professional customer service. This includes customer needs assessment, meeting quality standards for services and an evaluation of customer satisfaction.

Additional Requirements

Non-Essential Job Functions :

8 : 00am-5 : 00pm Monday-Friday. Rotating Saturdays

Pay is $16.00 to $19.00 hr