Front Desk CoordinatorPediatrica Health of Florida • McKinney, TX, US

Front Desk Coordinator

Pediatrica Health of Florida • McKinney, TX, US

5 days ago

Job type

Full-time

Job description

Job Description

Description : POSITION SUMMARY :

Performs various clerical duties for office manager, or providers including : answering

telephones, taking messages, scheduling appointments, copying, and creating / scanning charts.

Responsible for data entry and patient account follow up, as well as monthly reports.

DUTIES AND RESPONSIBILTIES

Answer and screens high volume telephone calls in a courteous manner, and record

messages for providers and other personnel.

Schedule patient appointments and procedures according to established policies and

procedures.

Check-in patients upon arrival at the office as well as check-out upon departure.

Obtain accurate information from patients and ensure all registration forms are complete.

Collect patient and insurance payments and reconcile charges on a daily basis.

Verify account balances and refunds for accuracy. Provide information to patients

regarding unpaid balances.

File records in appropriate sections of patient charts in EMR.

Prepare patient charts in advance and scan documents into charts in EMR.

Transcribe letters and create forms as needed.

Maintain files and records in a confidential manner.

Maintain organization and efficiency of front office, including office supply inventory.

Maintain patient confidentiality.

Perform other related duties as directed or assigned

Requirements :

QUALIFICATIONS / REQUIREMENTS

High school diploma or GED.

Minimum of 2 years of experience in a medical office, front office or scheduling experience.

REQUIREMENTS FOR LEVEL I STATUS :

Entry level (1-4 years’ experience) and / or meet the basic requirements of the job with the

need for additional supervision

Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision

PERFORMANCE REQUIREMENTS

Knowledge of clinic policies and procedures.

Knowledge of computer programs and applications.

Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and

make changes accurately.

Skill in operating office equipment

Skill in handling paperwork / filing adequately.

Skill in handling incoming phone calls and triaging appropriately.

Skill in written and verbal communication.

Ability to learn / use other computer programs including Microsoft® Excel, e-mail,

Internet, and Microsoft® PowerPoint.

Ability to sort and file materials correctly by alphabetic or numeric systems.

Ability to flexibly respond to changing demands.

Ability to organize and prioritize tasks effectively.

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Front Desk Coordinator • McKinney, TX, US

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