Corporate Resolutions Specialist

A company is looking for a Corporate Resolutions Specialist.

Key Responsibilities

Manage customer escalations and complaints to professional standards

Ensure all service levels are met through inbound and outbound customer contacts

Analyze systematic issues and recommend solutions to improve processes and products

Required Qualifications

Minimum 3 years of customer service experience

Ability to communicate effectively with all levels of management

Demonstrated negotiation and conflict management skills

Proficiency in MS Outlook, Word, PowerPoint, and Excel

Previous corporate escalations or higher tier experience preferred