Site Reliability Engineer

Job Description

Job Description

Who You Are

Interested in enabling highly reliable operation of a variety of applications by applying best practice monitoring and proactive improvements?

You will work to ensure best practices are applied throughout the engineering teams while also enabling developer velocity and application stability. You love to learn new things and find it interesting to work with multiple teams. Vail's telephony platform is growing, and as it does, elegant solutions are needed to address both new features and provide stability to existing products.

What You'll Do

• Enable developer velocity through build tooling and CI / CD maintenance and development.
• Debug production issues and provide effective solutions.
• Explore and prototype new solutions to difficult problems.
• Design, code, troubleshoot, and debug.
• Facilitate effective monitoring across multiple products.

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

The base salary range provided is determined by market data matched to the job description and the level of the position, based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications / skills of the candidate. In this case, an updated pay scale would be provided.

Who We Are

At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call.

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment.

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including :

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts.

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.