NUS - Key Accounts / Distributor Dealer Service Manager

We are seeking a highly organized and proactive Key Accounts / Distributor Dealer Service Manager to join our team. This role is vital to maintaining smooth operations with our key customers and distribution partners by ensuring order fulfillment accuracy, data integrity, and excellent customer service. You’ll be the go-to person for handling key account operations in NetSuite, managing complex order workflows, solving problems quickly, and ensuring data accuracy across systems.

Tasks

• Act as the primary point of contact for key distributors and dealer accounts.
• Manage full-cycle order fulfillment, from entry to delivery, using NetSuite ERP .
• Monitor open orders, coordinate inventory availability, and ensure timely shipment.
• Troubleshoot order discrepancies, shipping issues, or billing problems with a solutions-oriented mindset.
• Maintain accurate customer, sales, and pricing records.
• Collaborate with internal teams (sales, operations, logistics, finance) to meet account needs.
• Analyze sales and fulfillment data to identify trends, gaps, or opportunities for improvement.
• Prepare and maintain Excel-based reports and dashboards to track KPIs and account performance.
• Ensure clean data across NetSuite and other platforms through regular audits and updates.

Requirements

Nice to Have :

The Nidecker Group is home to the most innovative and inspirational action sports brands : Nidecker, Yes., Jones, Now, Flow. We create, operate, and accelerate industry-leading brands internationally with one goal : to inspire and enable athletes to lead the progression of their sport.

Founded in 1887 in the Swiss Alps and one hundred percent family owned, every generation has been fuelled by a passion for innovation and action sports. We began our story as master craftsmen, making wooden wheels and tables before moving on to sleds and cross-country skis. In 1912 we started manufacturing alpine skis, then water skis, monoskis and finally snowboards in 1984. Today, we are the oldest action sports company in the world and have built highly successful brands, which have played an integral role in the evolution of every industry in which we’ve been involved for over five generations.