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Education and Quality Assurance Manager
Education and Quality Assurance ManagerArizona Department of Administration • Phoenix, New Mexico, USA
Education and Quality Assurance Manager

Education and Quality Assurance Manager

Arizona Department of Administration • Phoenix, New Mexico, USA
2 days ago
Job type
  • Full-time
Job description

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizonas children and adults. Our mission is to promote protect and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care science public policy and leadership. ADHS promotes alternative work schedules flexible hours. We have positions that can fit any stage in your career from entry to senior level. We offer a robust benefit package including the ADHS Student Loan Assistance Program where eligible employees can receive up to $300 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Education and Quality Assurance Manager

Job Location :

Address : 150 N 18Th Ave

Phoenix AZ 85007

This Posting is for Current Internal ADHS Applicants ONLY.

Posting Details : Salary : $73000

Grade : 23

Job Summary : This Posting is for Current Internal ADHS Applicants ONLY.

The position of the Education and Quality Assurance Manager is responsible for overseeing the compliance and basic training for the Licensing Division Bureaus as they pertain to state regulations for applications surveys and complaints. The bureaus and their licensees are subject to complex and technical program guidelines and regulations that have a significant public and agency impact.

The Education and Quality Assurance Manager is a subject matter expert with extensive knowledge of Senate Bill 1219 and the state statutes and rules that govern licensing. Directly related to the Departments mission the incumbent will be responsible for overseeing and documenting training for all new staff members to ensure that training is completed in compliance with the requirements for surveys and complaints per ADHS policy. This position is also responsible for ensuring the existing staff members receive training when changes occur to state policy and documenting completion of training. This position may also serve as a resource for the regulated community.

This position will develop program reports provide training and presentations and develop / implement action plans / work plans. This position is responsible for ensuring that policies procedures and desk manuals are established and updated as necessary ensuring the bureaus operate in compliance with governing statutes rules and state regulations. The incumbent will interpret complex rules and regulations; provide consultation education and technical assistance to staff and customers for program compliance and accountability; and may participate in rule-making.

This position is expected to maintain a full understanding of Arizona statutes and rules related to licensure as well as State

regulations and policies. This position will coordinate with internal and external stakeholders.

Job Duties :

Develop implement and oversee education programs for new hires including a formalized surveyor training coaching and mentoring program; Provide written and verbal feedback to appropriate internal and / or external customers; Use CQI methods to implement process improvements.

Provide training and instruction to new hires existing staff and licensees regarding changes in regulations and

updates to policies. Reviewing and creating actionable learning plans and modules that train surveyors and supervisors and managers on the following; Departments Governing policies and procedures and the statutes and rules for which the employee is responsible; how to determine the course of action with a grievance or complaint that has been filed with the department; how to act in a professional empathic manner.

Interpret complex rules and regulations and provide technical assistance to ADHS staff and customers. Develop

and maintain policies procedures and desk manuals to reflect best practices in accordance with rules statutes

  • and state regulations;

Develop and implement a system of continuous monitoring and assessment of learning and training needs of

staff in the Bureaus as it pertains to the rules and regulations pertaining to surveying and complaints; may participate in rule making

This position is expected to maintain a full understanding of Arizona statutes and rules related to licensure as well as state

regulations and policies. This position will coordinate with internal and external stakeholders.

Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge Skills & Abilities (KSAs) :

Knowledge of :

  • Thorough knowledge of public sector program administration of a program withcomplex requirements including an understanding of strategies that encourageand promote compliance when working with stakeholders.
  • Supervision and management principles and techniques; governing statutes rulespolicies and procedures.
  • Principles of data quality and customer service techniques including complexproblem solving.
  • CMS regulations and policies
  • Performance Management (PM) and Continuous Quality Improvement (CQI) and Lean methodologies.

    • Skill in :

  • Leadership and interpersonal relationships in relation to working with other staffmanagers contractors and staff from other departments and agencies.
  • Establish priorities critical thinking and problem solving techniques.
  • Excellent oral and written communication skills organizational skills in achieving assigned objectives.
  • Use of office equipment and computer systems operate new computer systems and processing equipment.
  • Analyzing and applying complex statutes rules and regulations.

    • Ability to :

  • Communicate collaborate and provide consultation to staff as well as internal and external customers.
  • Efficiently manage subordinate staff.
  • Complete assigned tasks and projects.
  • Analyze complex situations to determine appropriate solutions.
  • Critical thinking to enhance problem solving.
  • Plan assign and coordinate the flow of work within the section.
  • Work in a fast-paced high volume office setting dealing with the public.
  • Support a diverse multi-cultural workforce that reflects the community promotes equalopportunity at all levels of public employment and creates an inclusive workenvironment that enables all individuals to perform to their fullest potential free fromdiscrimination.

    • Selective Preference(s) :

    This Posting is for Current Internal ADHS Applicants ONLY.

    Bachelors degree in a related field with 4 years of work experience in a management or a leadership role OR a total of 4 years work

    experience in a training or teaching role.

    Pre-Employment Requirements :

    Drivers License.

    Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. 36-113

    If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply : Drivers License Requirements.

    All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

    Benefits :

    The State of Arizona provides an excellent comprehensive benefits package including :

    Affordable medical and dental insurance plans

    Paid vacation and sick time

    Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

    10 paid holidays per year

    Wellness program and plans

    Life insurance

    Short / long-term disability insurance

    Defined retirement plan

    Award winning Infant at Work program

    Credit union membership

    Transit subsidy

    ADHS Student Assistance Pilot Program

    Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona please visit our benefits page

    Retirement :

  • To help you build a financially secure future the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your other words you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

    • Contact Us :

    The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

    Required Experience :

    Manager

    Key Skills

    Environmental Consultancy,Joomla,ABAP,CRM,Computing,Brand

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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