Product Support Specialist

Your responsibilities

In this role you will be working with the aftermarket division of Berco. Bilstein and Berco together make up the automotive aftermarket branch of thyssenkrupp. Berco produces mission critical undercarriages for mining, construction, forestry and agriculture machinery. Together with our customers, we create long lasting solutions by combining know-how in design, forging, heat treatment, machining and assembling.

The product support field specialist manages support functions essential to sales force productivity and works in correlation with the Key Account Manager. These job duties include Promoting, Training and Supporting the Dealer network to enable product sales and process improvement.

This role is a remote role that can be done from many states within the United States. Significant travel, up to 50% of the time, is expected within the U.S. and Canada.

• Works directly with the Global Product Support Manager and the Key Account Manager to refine and implement a sales process.
• Develops and implements strategic marketing sales plans and forecasts to achieve corporate objectives for products and services designated for Aftermarket application.
• Supports and manages all service and product support systems and dealer sales enablers
• Visits end users along with dealers to promote products, special applications and capture VOC and VOC at site level in order to measure and understand product performance.
• Monitors competitor sales activities.
• Establishes and maintains relationships with key accounts and key strategic partners.
• Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.
• Other duties as assigned.
• Meets with key clients, assisting sales representatives and PSSR's at dealer organizations maintaining relationships, training, supporting and developing product and portfolio knowledge at branch level to enable sales
• Coordinates liaison between sales department and product support related organizations.
• Prepares technical and commercial materials
• Acts as main liaison between the dealer and the warranty, engineering and other technical supports functions
• Assists other departments within organization to prepare manuals and technical publications.

Your profile

This role is a remote role that can be done from many, but not all, states within the United States. Significant travel, up to 50% of the time, is expected within the U.S. and Canada.

Bachelor's degree in business, engineering, mechanical or equivalent experience required

5+ years of sales experience, preferably in the Aftermarket parts or similar business

Proficient in English Language

The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your benefits

Bilstein has great benefits to offer!

Contact

We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at : Thank you for your interest in joining our team!

Notices :

If you are an applicant with a California residency, please click on the following link : California Job Applicant Notice of Collection

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