Management Services Business Analyst

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC Bank hires talented, creative, and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement, and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer-centric and strive to provide excellent customer experience.

Time Type : Full time

Department : 650 Management Services

Job Summary : The Senior Business Analyst is responsible for collaborative technical and business partnerships of assigned applications and ongoing support. The Senior Business Analyst will serve as a liaison between the business / operations and IT teams to provide guidance and the coordination of enhancements, reports, documentation, and version control as needed.

Job Description :

ESSENTIAL JOB FUNCTIONS

• Serves as a liaison between the business / operations team and IT teams
• Partners with business executives across all markets to assess needs of the departments and branches for the assigned applications
• Facilitates the definition of business needs, requirements, and process optimization goals for the assigned application(s); communicates business needs with appropriate operations and IT executives to formulate executable plans to meet needs of the business
• Facilitates the design, documentation, analysis, creation, and testing of the assigned application based on user design specifications
• Works cross-functionally to solve problems and implement changes through implementation and ongoing maintenance of the application(s); collaborates with the vendor / internal team on functional issue resolution
• Develops reports; prepares trend analysis based on reporting data from the application and provides necessary analytics to the business team
• Assists in the management of goals based on KPIs set by the business, i.e., past due notices, low score targets, etc.
• Addresses functional application questions for management and users
• Supports and focuses on prioritization from business team's end user's perspective for new requirements and enhancements
• Facilitates regular meetings to address issues, enhancements, etc.
• Collaborates with the technical teams on the Change Management planning and implementation
• Coordinates, in conjunction with technical teams, the Disaster Recovery testing
• Displays acceptable Leadership core competencies, and is committed to continued development of strengths and gaps, in the following categories :
• Individual Work Characteristics
• Decision-Making
• Planning and Organizing
• Leadership Styles
• Interpersonal skills
• Communication skills
• Project Management
• Other duties as assigned

SKILLS

EDUCATION & EXPERIENCE

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