Area Customer Service Coordinator

Area Customer Service Coordinator

Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!

Support all aspects of daily operations for all contracted services at the assigned customer sites within a geographical area. Sites are located in Stamford, CT, Greenwich, CT, Rye Brook, NY, Tarrytown, NY, Armonk, NY, and Yorktown Heights, NY.

Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and SOPs.

Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.

Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.

Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.

Flexible to work between 7AM - 7PM and possible overtime with certain events that take place in the evenings. While most assignment hours are 8AM -5PM Monday through Friday, schedule flexibility is required.

High school diploma with at least 12 months of relevant work experience.

Ability to travel to locations (up to 40-50 miles) as needed.

Requires a valid, violation-free driver's license, reliable transportation, and minimum auto insurance coverage per Ricoh policy.

Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.

Ability to work in a team environment by maintaining positive, productive relationships with co-workers and customers.

Ability to work with minimum supervision while ensuring compliance with best practices and SOPs.

Flexibility and adaptability to meet the demands of a dynamic work environment.

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

Excellent communication and problem-solving abilities and a customer-centric mindset.

Ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.

Additional education beyond high school is encouraged.

Prior experience in customer service or related fields (mailroom operations, print production, reception, hospitality)

Commitment to personal growth and accountability through ongoing education and development opportunities.

In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.

Come Create at Ricoh :

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself : At Ricoh, you can :

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.