Product SpecialistEtrailer • Wentzville, MO, United States

Product Specialist

Etrailer • Wentzville, MO, United States

8 days ago

Job type

Full-time

Job description

Job Details

Job Location

Missouri - Wentzville, MO

Description

Product Specialist - Trailer & Towing

Location : Wentzville, MO

Hours : Monday-Friday, 8 : 30 a.m. - 5 : 00 p.m.

Starting Pay : $20 / hr

About the Role

At etrailer , we're all about helping our neighbors (customers) get the most out of their towing, trailer, and RV adventures. Whether they're wiring up a trailer, setting out for a weekend road trip, or picking the perfect hitch for their truck, our neighbors count on us for real, reliable advice-not canned answers.

As a Product Specialist , you're the voice of our products. You'll jump into conversations across our website, social platforms, and community spaces to help neighbors find the right solutions, share your perspective, and keep the dialogue rolling. You'll also get hands-on with installs, demos, and trainings-because at etrailer, we believe the best advice comes from real experience.

If you love talking shop, helping others, and being part of a team that learns together, this is the spot for you.

What You'll Be Doing

Proactively answer product questions submitted through our website, email, and other digital channels.
Post thoughtful, informative, and brand-aligned answers publicly-like on product Q&As, forums, or video comments.
Engage with product reviewers and participate in ongoing conversations that educate, clarify, and encourage connection.
Monitor and respond to comments across videos, product pages, and social media-always with authenticity, appreciation, and support.
Build knowledge across teams by facilitating trainings, product demonstrations, and installations.
Display a "first to market" mindset by keeping up with new products, industry trends, and what's on our neighbors' minds.

What Success Looks Like

You create genuine engagement and loyalty with every conversation.

Neighbors know they can count on you-and etrailer-for honest, helpful answers.

What We're Looking For

A natural self-starter who loves initiating conversation and connecting with people.

Strong writing and research skills-you can translate complex info into clear, neighbor-friendly language.

Experience with online communities, social media, or public Q&A platforms.

Background in product-based industries (automotive, RV, outdoor gear, tools, etc.).

Hands-on product experience is a big plus!

Comfortable giving and receiving constructive feedback.

A customer-first mindset with a genuine desire to help people succeed.

Organized and dependable-you can juggle multiple conversations and priorities without missing a beat.

Ability to lift up to 50 lbs and spend time standing, bending, or working hands-on when needed.

Education : Some college preferred, or equivalent experience.

Why You'll Love Working at etrailer

Comprehensive benefits including medical, dental, vision, 401(k), and more.

Paid time off so you can recharge and stay balanced.

A collaborative, human-centered culture that values sharing perspective and learning together.

Opportunities to grow - technically, professionally, and personally.

You'll be surrounded by people who geek out over the same things you do.

You'll have the freedom to experiment, learn, and make your mark.

You'll help shape how etrailer connects with our community.

You'll get to be the neighbor everyone goes to for advice.

Other Details

Travel Required : None (0%)

Workweek : Flexible schedule

Ready to talk shop?

If you love solving problems, swapping stories, and helping people get rolling, we'd love to meet you.

Apply today and join a team that turns product knowledge into real-world help for our neighbors.

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Product Specialist • Wentzville, MO, United States

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