Program Manager, Learning Governance & Maintenance

About the Role

Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles :

• Frictionless product : Use member insights to mitigate member issues with a simple, transparent product
• Self-service : Provide self-service and automated capabilities to help members solve their own problems; create community for members to support each other
• Excellent support : When members do have to contact us, provide them with excellent service.

As Chime’s business and member experience continue to expand, so does the scale of our training library. To meet that growth, we’re establishing new systems and governance to ensure our training content remains current, compliant, and supported by scalable maintenance practices that adapt as our programs evolve.

The Learning Curriculum Maintenance Lead will design and operationalize this framework from the ground up — transforming our current content maintenance process into a strategic, governed discipline that ensures consistency, efficiency, and audit readiness across Chime’s learning ecosystem, ultimately enabling faster updates, stronger compliance, and better alignment between learning and operational needs.

This role is pivotal to scaling Chime’s learning operations, ensuring our training ecosystem keeps pace with product innovation and member experience growth.

The base salary offered for this role and level of experience will begin at $103,680.00 and up to $144,000.00. Full‑time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

What You’ll Do

Framework Design & Governance

Cross‑Functional Alignment

Measurement & Continuous Improvement

What You’ll Bring

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A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank

We’re a team of problem solvers, dreamers, and builders with one shared obsession : our members. From day one, Chimers have worked tirelessly to out‑hustle and out‑execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

What we offer for our full‑time, regular employees

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact : benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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