IT Support Analyst II

Job Description

Job Description

The IT Support Analyst II plays a key role in ensuring consistent and effective IT support across Janux Therapeutics. As both a Tier 1 and Tier 2 resource, this individual will respond to and resolve user issues involving hardware, software, and connectivity. The role demands strong technical proficiency in Windows operating systems, Office 365 applications, endpoint device troubleshooting, and basic networking. Experience in biotech or lab-based environments is highly desirable, particularly in supporting scientists and laboratory workflows. This position will be essential to maintaining and enhancing user productivity, enforcing IT policy, and contributing to the reliable operation of enterprise systems under the guidance of the IT Manager.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Serve as the primary point of contact for day-to-day end-user IT support across the organization.
• Monitor, resolve, and respond to IT tickets using the Janux’s helpdesk platform, ensuring timely communication and resolutions.
• Diagnose, troubleshoot and resolve issues related to :
• Windows laptops and desktops
• Printers, scanners, and lab-specific devices
• Office 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Basic networking (Wi-Fi, DNS, VPN, cabling)
• Collaborate with the IT Manager on continuous improvement initiatives and the enforcement of IT policies and procedures.
• Provide technical support to scientific staff for specialized lab software, instruments, and lab-based equipment integration.
• Set up, configure, and deploy employee workstations and associated peripherals.
• Support onboarding and offboarding processes, including account creation, equipment distribution, and access provisioning.
• Maintain and audit IT inventory and documentation.
• Support and troubleshoot on-site work environments, including peripheral hardware and audiovisual setups.
• Assist in the implementation and execution of IT standard operating procedures (SOPs), documenting technical procedures and following established protocols.
• Participate in on-call after-hour emergencies for IT support as needed.
• Other duties as assigned by the IT Manager.

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES

Minimum of 2+ years of IT support experience in a technical role, preferably within biotech, pharmaceutical, or medical device industries.

Minimum of 2 years of experience working with Microsoft Active Directory (Entra ID preferred) and Azure environments.

Strong familiarity with helpdesk / ticketing systems (e.g., FreshService or equivalent) is required.

Demonstrated expertise in IT infrastructure, cloud platforms, and network operations.

Strong knowledge in PC hardware, cybersecurity, storage, and communications systems.

Proven troubleshooting skills with Windows 10 / 11 and Microsoft 365 applications.

Working knowledge of networking protocols including DHCP, DNS, IP addressing, and VPN.

Comfortable supporting scientists with software, hardware, and IT systems tailored to lab environments.

Exceptional customer service orientation and communication abilities; able to translate complex solutions into user-friendly language.

Relevant certifications (CompTIA A+, Security+, Network+) are a strong plus.

Must be available and willing to provide occasional after-hours on-call support for urgent IT issues.

Must be able to move, transport, or position items weighing up to 50 pounds as part of routine job duties.

In addition to a competitive base salary ranging from $76,000 - $87,000 we offer stock options, restricted stock units, a stock purchase plan (ESPP) and a target bonus. Janux also provides a comprehensive benefits package for our employees and their families, which includes medical, dental, vision, and supplemental disability insurance.

Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and internal equity.

Job Type :   Full-time

Benefits :

401K

Medical insurance

Dental insurance

Vision insurance

Supplemental disability insurance plans

Flexible schedule

Life insurance

Flexible vacation

Sick time

Incentive stock option plan

Relocation assistance

Schedule :

Monday to Friday

Work authorization :

United States (Required)

Additional Compensation :

Annual targeted bonus %

Work Location :

On site (San Diego, CA)

EQUAL OPPORTUNITY EMPLOYER :

Janux Therapeutics, Inc. is an equal opportunity employer that is committed to providing a work environment free of harassment and discrimination based upon a protected category, as well as an environment free from retaliation for protected activity.

Notice to Recruiters and Third-Party Agencies

The Talent Acquisition team manages the recruitment and employment process for Janux. To protect the interests of all parties involved, Janux will only accept resumes from a recruiter once a fully-executed search agreement is in place. Agencies are hereby specifically directed not to contact Janux employees directly in an attempt to present candidates. Janux will consider any candidate for whom an Agency and / or Recruiter has submitted an unsolicited resume to have been referred, free of any charges or fees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.