Director, Product Management, Agentic Commerce

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management, Agentic Commerce Director, Product Management, Agentic Commerce Locations : New York City, San Francisco Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Mastercard Checkout Solutions team is looking for a Director, Product Management, Agentic Commerce to bring Mastercard’s flagship agentic commerce product, Mastercard Agent Pay, from concept to market and scale. The ideal candidate will be highly motivated, intellectually curious, analytical, and excited by the challenge of balancing the needs of many diverse stakeholders. Our team leads Mastercard's efforts to build and scale digital payment products that enable commerce across devices, contexts, and geographies. We work with the biggest names in tech, ecommerce and financial services to leverage Mastercard's technological capabilities to solve partner business problems, create new propositions, and ensure seamless, secure and inclusive payments. Role The Director, Product Management, Agentic Commerce will be focused on defining Mastercard's strategy to enable access to digital credentials wherever consumers engage with the world using agentic AI. This individual will drive components of Mastercard’s agentic commerce product suite from concept to market launch and scale across global markets. Success in this endeavor will mean delivering a familiar and accessible consumer payment experience using a combination of Mastercard's technology platforms, driving adoption of secure digital payments to new contexts, interfaces, and market segments.

• Act as the business owner for a key pillar of Mastercard’s flagship agentic commerce product and lead its journey to market. Collaborate with internal stakeholders, building a coalition to progress the product through the first phases of its lifecycle with a vision and objective of rapidly achieving scale. Interface regularly with external customers and stakeholders, including AI firms, agentic providers, startups, large issuers, digital wallets, merchants, acquirers, and payment service providers, to ensure challenges and opportunities are fully understood and captured.
• Help to develop and refine product value propositions that resonate with customers, balance contrasting interests among customer sets, and function across target markets / regions with different consumer-level considerations. Build enthusiasm around this value proposition among key stakeholders and work with the communications & sales teams to create corresponding sales and training materials.
• Lead the commercial strategy for the product, including pricing at the global and regional level, ongoing P&L, and long-term revenue projections.
• Define and execute the strategy for development, pilot, go-to-market, and scaling of the product. Act as the central, global point of contact for strategic coordination among your counterparts in each target region. Provide direct support as each of these teams drives product adoption among customers in their market. Build and maintain a global customer pipeline and support regional delivery teams to onboard customers.
• Plan & track product performance and develop product enhancements to address emerging customer requirements or scale customer adoption.
• Support adjacent products, and drive development of new products and features. All About You
• High level of fluency in AI, including deep technology foundations and thorough industry awareness. The ideal candidate for this position will have personal experience and a network in the industry, as well as the ability to build and deploy an agent.
• Strong experience and knowledge of the business drivers and technology of consumer payments, especially digital wallets, tokenization, and authentication, across global regions and markets.
• Awareness and understanding of Mastercard's key customers, partners, and external stakeholders in these areas, including Issuers, Payment Service Providers, Acquirers, Digital Wallet Operators, and Merchants.
• Comfortable rapidly absorbing large volumes of complex business and technical knowledge. You seek out daunting intellectual challenges as a pastime.
• Possess a blend of analytical capability, strategic thinking, and emotional intelligence and able to dive deep on all areas of the business to deliver creative solutions to unstructured problems.
• Comfortable communicating strategy, project status, and complex ideas to executive leadership.
• Willing to hear new ideas and objectively consider challengers in the interest of achieving the best possible customer outcomes.
• Bachelor's degree required.
• Strong written and verbal communication skills. LI-MF1 Total Base Pay Range 178,000.00 - 284,000.00 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must : Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include : insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges New York City, New York : $178,000 - $284,000 USD San Francisco, California : $178,000 - $284,000 USD d24ad0b8-823f-4e68-a892-2986ccdf7392