Quality Manager

Quality Assurance Manager

Primary Responsibilities

Ensure facility compliance with API, ISO, customer, and internal quality standards.

Implement, maintain, and improve the Quality Management System (QMS).

Serve as the Management Representative for internal and external audits.

Manage document control, calibration, and training records.

Oversee third-party inspections, data packages, and releases.

Lead and mentor QA / QC team members to build a culture of quality ownership.

Collaborate with Production, Engineering, and Operations on process control and corrective actions.

Drive continuous improvement initiatives focusing on scrap reduction, process capability, and cycle time.

Lead root cause analysis using structured methods (8D, 5 Whys, Fishbone).

Serve as the primary customer liaison for quality issues and complaint resolution.

Job Duties

Conduct internal audits and manage external and customer audit support.

Oversee inspection programs for fiberglass pipe, fittings, and related products.

Maintain and calibrate inspection and test equipment.

Track and communicate key quality metrics (defect rates, FPY, Cpk, CAPA closure).

Support supplier quality management through audits and corrective actions.

Coordinate Management Review activities and ensure timely action item closure.

Participate in segment-level meetings to share best practices.

Support implementation of digital quality tools such as Power BI dashboards and SPC software.

Education and Qualifications

Bachelor's degree in engineering, Quality, or related field is required.

A minimum of 3 years of QA / QC experience in fiberglass, composites, or manufacturing is preferred.

Knowledge of ISO 9001 and API 15HR / 15LR standards.

Certifications such as Lean Six Sigma Green / Black Belt, ASQ-CQE, or ASQ-CQA preferred.

Proficient in MS Office, Power BI, and statistical tools (e.g., Minitab).

Strong leadership, communication, and analytical skills.

Ability to interpret blueprints, specifications, and inspection data.

Must be able to lift to 30 lbs. and move between office and production areas.