Implementation Specialist (Charleston)

About Us :

Since 1987, Eagle Fire Inc. has evolved into a best-of-class provider of fire sprinkler systems, fire protection, life safety services, special hazards systems, fire alarm services, access control systems, fire protection systems management, and fire extinguisher sales and service in support of commercial, industrial, government, and mercantile facilities.

We are actively growing across our 6 states (VA, NC, SC, GA, AL,TN) to provide more consistency in schedules, faster response time to our clients, and internal promotion opportunities. We encourage you to apply if you are interested in a secure career with a company that will invest in you.

WHAT WE OFFER :

PTO

10 Paid Holidays

Tuition Reimbursement

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Long-Term Disability Insurance

Short-Term Disability Insurance

Direct Deposit

Weekly Pay

401(k) with matching

Employee Assistance Program

Flexible Spending Accounts

POSITION SUMMARY :

The Implementation Specialist works as a resource in project management; software, applications, and technology implementations; and information technology (IT) support.

DUTIES AND RESPONSIBILITIES :

• Act as primary resource for the implementation of new business software applications and facilitate enhancements of existing business systems.
• Perform raw data extractions from historical system(s), convert data using JavaScript, Python, and / or SQL script, and map data to Eagle Fire business systems.
• Execute projects through all phases (initiation, planning, execution, close out) and engage appropriate resources.
• Conduct company-wide training on new and existing systems and devices.
• Coordinate multiple projects at a time, staying within scope, identifying & controlling risks, and meeting schedule and deadlines set forth by Eagle Fire Management.
• Develop and maintain positive relationships with IT department and Eagle Fire system providers / vendors.
• Work with Eagle Fire Management to identify reporting needs in order to create appropriate reports and key performance indicators (KPIs).
• Work with Technical Operations Team to analyze health & maintenance of enterprise resource planning (ERP) system, identify and prioritize system defects, enhancements, customizations, and process changes.
• Act as a SME and be available to contribute to and review technical documentation of system and operational processes.
• Must continuously adhere to the Eagle Fires Controlled Substances and Alcohol Standard.
• Expected to work safely, by using good judgment and follow all Eagle Fire safety policies and work procedures with authority to stop an unsafe act.
• Performs other related duties as required.

JOB SPECIFICATIONS :

• Must be able to speak, read, and write English fluently.
• Must possess excellent technology skills, including Microsoft 365, ERP software, and other related databases.
• Must possess fluency in a wide range of devices (desktop computer, laptop, tablet, cell phone) and operating systems (Microsoft, iOS, Android).
• Must possess understanding of principles in project management, business administration, data analysis, user experience, and other related procedures.
• Must be a self-starter and possess the ability to work alone, handle change, problem solve, & resolve conflicts as they arise with minimal direction.
• Must possess excellent communication & presentation skills, including ability to design presentations and present to audiences both live and remote.
• Must possess excellent organizational skills, attention to detail.
• Must be able to handle multiple projects, identify priorities, and manage time-sensitive projects.
• Must maintain confidentiality and exercise discretion, good judgement, and practice good data management & risk management skills.
• Must maintain a positive and professional demeanor.
• Must interact well with all levels of individuals, internally and externally.
• Must exhibit characteristics consistent with encouraging Team concept.
• Must maintain a valid drivers license and acceptable driving record.

EDUCATION AND EXPERIENCE :

• Bachelors degree in computer science, business administration, or Project Management Professional (PMP) certified preferred; AND
• Minimum of five (5) years of experience as an implementation specialist, project manager, IT support, data analyst, or equivalent.

PHYSICAL REQUIREMENTS :

• Must be able to sit for long periods of time.
• Must be able to use a telephone, computer, & other office equipment.

Eagle Fire Inc. is an equal opportunity employer.