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Director of Operations

Director of Operations

Self Opportunity, Inc.San Francisco, CA, United States
9 days ago
Job type
  • Full-time
Job description

Director of Operations | $150,000 / year + Bonus | Bay Area

A rapidly growing hospitality and entertainment group is seeking an experienced Director of Operations to oversee a designated region of company-owned venues. This role is accountable for leading General Managers and management teams while driving operational excellence, teammate development, guest satisfaction, sales growth, and unit-level profitability.

Key Responsibilities

  • Provide consistent leadership, coaching, and support to General Managers and venue management teams.
  • Ensure compliance with company standards, policies, and procedures while fostering a culture of accountability and high performance.
  • Oversee financial performance, including sales targets, controllable costs, and overall P&L results.
  • Maintain world-class facilities and ensure cleanliness, safety, and operational readiness.
  • Partner with cross-functional teams on initiatives, new venue openings, and operational improvements.
  • Use guest satisfaction and employee experience data to identify trends, celebrate wins, and address opportunities.
  • Build strong relationships with teams through high visibility, engagement, and retention-focused leadership.
  • Contribute to annual budgets, quarterly business reviews, and long-term growth strategies.

Qualifications

  • Bachelor’s degree in business administration or equivalent experience in multi-unit, high-volume hospitality operations.
  • 5+ years of multi-unit leadership experience across restaurants, entertainment, or hospitality venues.
  • Demonstrated success in leading leaders, managing P&L, and driving performance across dispersed locations.
  • Strong problem-solving, communication, and organizational skills.
  • Ability to multi-task, adapt to changing priorities, and maintain a hands-on leadership style.
  • Proficiency with Microsoft Office and basic administrative systems.

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    Director Of Operation • San Francisco, CA, United States