Telemedicine Ops Coordinator, Bureau of Public Health Clinics (New York)

Telemedicine Ops Coordinator, Bureau of Public Health Clinics

The Bureau of Public Health Clinics (BPHC) has the mission to promote a healthy community by providing New Yorkers with the resources needed to make informed and empowered health decisions; identify and treat tuberculosis and provide immunization and sexual health services regardless of ability to pay or immigration status. To achieve this, 8 sexual health clinics provide direct clinical services to people seeking sexual health care, and services to sex partners. The BPHC operates 8 Sexual Health Clinics throughout New York City (NYC). The Bureau requests to hire a Community Coordinator / Telemedicine Coordinator, who will report to the Agency Medical Director and oversee development, implementation, and maintenance of NYC SHC telemedicine operations in accordance with DOHMH administrative policies and accepted national and NYS standards. Duties will include but not be limited to :

• Collaborate with NYC community boards, community gatekeepers, and community-based organizations to improve relationships between DOHMH and local residents, and address healthcare concerns of local communities
• Develop and implement community engagement activities in partnership with the BPHC community engagement team to raise awareness of BPHC Telehealth program and other services
• Develop and maintain partnerships with community-based organizations and community gatekeepers to reach at risk populations including YMSM of Color, trans-identified individuals, and sex workers
• Oversee the development, implementation, and maintenance of BPHC's Telemedicine program in partnership with the Operations and Medical teams to ensure the highest level of clinical quality and operation efficiency
• Coordinate and manage communications between Telemedicine program and clinic staff including developing and distributing daily patient appointment list to participating clinics, creating appointment files, and missed visit reconciliation
• Supervise Telemedicine intake staff and other non-medical program staff including supervision and evaluation of staff, assuring adequate staffing online areas, assessing personnel needs, participating in hiring, training and counseling staff on disciplinary matters as necessary, etc.
• Work with BPHC Informatics teams and DOHMH IT Division to identify and resolve hardware / software performance issues including EMR updates
• Oversee the collection and analysis of Telemedicine hotline data including communicating findings with program staff, disseminating weekly internal email updates, and preparing reports for BPHC leadership
• Manage the Telemedicine hotline incoming call flow including patient triage, testing / updating outgoing Telemedicine messaging, and responding to patient complaints / compliments
• Onboard and train new staff to Telehealth program and digital platforms to ensure highest level of clinical quality and efficiency of program
• Work directly with BPHC Communication team on development of culturally appropriate marketing materials, Telehealth messaging, and website updates for the program

Why you should work for us :

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV / AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

Qualifications : 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and / or experience which is equivalent to 1 or 2 above. However, all candidates must have at least one year of experience as described in 1 above.

Additional Information : The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.