Transport / IP (TRIP) NOC Technician

Description

Leidos has a career opening for a Transport / IP (TRIP) NOC Technician at Scott AFB, IL. This position requires U.S. citizenship and an active Secret clearance with ability to obtain Top Secret clearance.

PROGRAM SUMMARY :

Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations.Our Network Operations Center (NOC) team provides 24x7 global DoD information network (DoDIN) operations and incident management support.

PRIMARY RESPONSIBILITIES :

Create and update tickets utilizing Remedy.

Monitor network events and element management failures in real-time on a 24x7x365 basis.

Incident Correlation and Fault Analysis :

Proactively analyze alarms

provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information

identifying the fault condition and its impacts

isolating root causes

coordinating correction of fault situations regardless of the fault in the infrastructure

Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents

Incident Analysis (Fault Isolation) :

Support the fault isolation process

diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs

identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.

Activities include : testing, fault troubleshooting, fault localization, fault logging and assignment

Support all customers to include providing global situational awareness support.

Fault Correction :

Correct / replace faulty network elements, coordinating with other service providers as necessary.

Verify that service has been restored upon resolution of all customer-initiated tickets

Network / Service Restoration :

Restore networks and service to full operation

Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.

Identify failures that are attributable to a different causes and impacts

Provide updates on outages from technicians and / or government incident tickets until a resolution or path to resolution is identified and documented in ticket.

Provide 24 / 7 / 365 sustainment support for outages, degradation of services and Tier 1 / Tier 2 support

Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

Demonstrate general knowledge of training, standard operating procedures, and tools within O&M

Effectively communicates with the O&M team and the customer.

Works directly with Shift lead and O&M leadership for guidance

Demonstrate proficiency in functions within the DISN : routers, switches, crypto devices, routing, DSN / DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

BASIC QUALIFICATIONS :

High school and 1-3 years of experience.

Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.

Ability to work in a 24 / 7 operation.

Experience with one or more of the following : alarm surveillance, fault management, LAN maintenance, performance management.

Expertise in two or more of the following : routers, switches, crypto devices, routing, DSN / DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

General understanding of network topologies, both transport and IP.

Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

GSMO

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

Original Posting : March 19, 2025

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

Pay Range :

Pay Range $39,650.00 - $71,675.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com / careers / pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.