Dispute Resolution Analyst (Jacksonville)

Dispute Resolution Analyst

The Dispute Resolution Analyst provides support in managing consumer complaints and dispute resolution matters. This role researches, gathers documentation, and drafts responses to inquiries from Departments of Insurance, Attorneys General, the Better Business Bureau, and other consumer protection agencies. The Analyst ensures responses are accurate, timely, and consistent while maintaining logs, monitoring trends, and supporting process improvements to reduce risk.

Primary Job Functions :

• Research, analyze, and draft responses to consumer complaints submitted through regulatory agencies (Departments of Insurance, Attorneys General, BBB, etc.).
• Engage in cross-departmental coordination with Claims, Compliance, Legal, and third-party administrators to compile accurate and complete information for timely complaint resolution.
• Support dispute resolution activities, including claim objections, appeals, and service-related disputes.
• Maintain accurate complaint files, logs, and supporting documentation to ensure consistency and readiness for review.
• Assist with regulatory information requests and subpoena responses by gathering and organizing documentation.
• Monitor complaint activity and escalate recurring or complex issues to the Manager.
• Contribute to continuous improvement by identifying process gaps and recommending solutions.
• Perform other duties as assigned to support compliance and dispute resolution objectives.

Qualifications - Education and Experience :

Skills & Competencies Required :

Additional Information :

Full benefit package including medical, dental, life, vision, company paid short / long term disability, 401(k), tuition assistance and more.