Sr. ServiceNow Application Engineer

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests : you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

At Workday, the IT Service Management and Operations team is the cornerstone of our business operations and is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Workday teams and customers. This team owns ITSM and IT SDLC related services and spearheads effective agile development and resilient IT Operations.

You will be joining a highly skilled and innovative team that is striving to improve efficiency by streamlining processes and developing more intuitive and scalable solutions.

About the Role

We are seeking a Senior ServiceNow Developer with 8+ years of experience in Information technology. That includes 6+ years of experience as a ServiceNow Developer, with deep knowledge of ServiceNow platform architecture, design, and development. This role will play a key part in designing and implementing scalable, secure, and high-performing solutions across ITSM based on business needs. The ideal candidate combines deep technical expertise with platform governance awareness, strong problem-solving skills, and a passion for driving platform maturity and automation.

About You

Responsibilities :

• Design and Develop : Build and configure solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications.
• Platform Enhancements : Drive enhancements and improvements to the ServiceNow platform aligned with business goals and IT strategy.
• Integration : Develop and support integrations with third-party systems using APIs, IntegrationHub, MID Servers, and other technologies.
• Governance & Standards : Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols.
• Incident & Change Management : Troubleshoot and resolve complex incidents and support change management through the SDLC process.
• Exposure to AI : Demonstrable expertise in ServiceNow's AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent / NLU. Also to keep up with new ServiceNow releases and features.
• Mentoring & Collaboration : Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables.
• Documentation : Maintain technical documentation including design specifications, architecture diagrams, and support artifacts.
• Platform Upgrades : Support and lead platform upgrades, patches, and health checks to ensure long-term system stability and supportability.
• Communication and stakeholder Management : Confident in leading demos, workshops, and requirement walkthroughs.
• Problem-Solving & Critical Thinking : Approach challenges holistically - not just "how to code it" but "is this the right process to automate?" Apply structured troubleshooting during high-pressure incidents.
• Time and Priority Management : Ability to stay organized in fast-paced, global environment and manage multiple projects and deliverables in parallel.

About You :

Required Qualifications :

Other Qualifications :

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds : in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission / bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location : USA.CA.Pleasanton

Primary Location Base Pay Range : $149,300 USD - $224,000 USD

Additional US Location(s) Base Pay Range : $126,100 USD - $224,000 USD

Additional Considerations :

If performed in Colorado, the pay range for this job is $132,700 - $199,100 USD based on min and max pay range for that role if performed in CO.

The application deadline for this role is the same as the posting end date stated as below :

11 / 29 / 2025

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds : in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!