Commercial Lines Account Manager

Job Description

Job Description

Welcome to Walker Insurance Agency, Inc., where exceptional customer service is at the forefront of everything we do! Located in the heart of Perry, Georgia, we are proud to cultivate a warm and welcoming work environment that celebrates our small-town roots and community-driven values. As a vital part of our team, you will be stepping into the role of Commercial Lines Account Manager. Here, your positive attitude and friendly demeanor will be the keys to building strong, long-term relationships with our valued business clients. We are eager to welcome passionate individuals who can aid us in delivering incredible service experiences that exceed customer expectations. This role offers the opportunity to grow both personally and professionally in a supportive and friendly setting. If you possess the skills to connect with people and are ready to make a positive impact, Walker Insurance Agency, Inc. is excited to meet you!

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Life Insurance

Retirement Plan

Mon-Fri Schedule

Career Growth Opportunities

Paid Holidays (10 per yr)

Hands on Training

Responsibilities

Client Interaction : Engage warmly with clients via phone, email and in-person, addressing inquiries and offering resolutions.

Account Management : Assist clients in managing their accounts, ensuring information accuracy, up-to-date records and timely response.

Problem Resolution : Actively listen to client concerns and provide effective and timely solutions.

Team Support : Collaborate with team members to ensure seamless operations by adhering to standard workflows, processes and real time documentation of client interactions.

Communication : Articulate insurance policy provisions, premiums and requirements accurately, clearly and timely to clients.

Customer Satisfaction : Ensure a positive customer experience by maintaining a courteous and professional demeanor.

Requirements

Education : Bachelor's degree, preferably in business, or insurance industry experience equivalent is required.

Experience : A minimum of 1 year of customer service or sales experience, preferably within the insurance or financial services industry.

Communication Skills : Excellent verbal and written communication skills to effectively interact with clients.

Problem-Solving : Strong problem-solving abilities and de-escalation skills to manage customer concerns.

Customer Focus : Dedicated to providing top-notch customer service with a positive attitude.

Attention to Detail : Keen attention to detail to ensure accuracy in data entry and client information management.

Technical Skills : Proficient with Microsoft Office Suite and database management software.