Automotive Service Advisor

Germain Mercedes-Benz of Easton

Automotive Service Advisor

Columbus, OH

• Performance driven earnings starting from $90,000-$150,000+ per year
• Best of the Best award-winning dealership with the largest repair facility in the region, operating with the support and structure found only in top tier luxury markets.

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

• Manage the end-to-end service experience for our clients
• Review inspection findings and video MPIs with customers
• Present maintenance and repair recommendations confidently
• Coordinate promise times and ensure accurate repair documentation
• Collaborate with technicians, parts and support teams

Qualifications:

• Previous Service Advisor experience required (luxury preferred)
• Strong communication, follow-up, and time management skills
• Ability to perform in a structured, high-volume environment
• Strong record of positive customer satisfaction results
• Fantastic communication skills with your customers
• Professional personal appearance

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Additional Offerings:

• Appointment focused service model that enables proper preparation
• Video MPI process completed on every vehicle
• MyKaarma platform for MPI, workflow tracking, SMS, approvals, and payments
• CSR and 12-person valet team along with dedicated service manager

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP