Shift Manager (Richmond)

Shift Manager Role

The shift manager plays an important role in the training, development, and direction of the crew. Serves as a fundamental part of the leadership team, helping the restaurant serve the tastiest chicken and coordinating a smooth operation from start to finish to provide an exceptional customer experience.

Responsibilities

• Plan your shifts
• Verify compliance with procedures and protocols
• Address and resolve problems that arise in the restaurant operation
• Assist the general manager
• Train and lead a team without supervision
• Get involved in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and energy
• Verify customer satisfaction / Handle customer complaints
• Apply a mindset of continuous improvement to processes and procedures
• Open / close restaurant
• Help with inventory (registration)
• Help with staffing needs
• Help with controllables and labor : maintains general standards of sanitation, health, cleanliness, and safety for food preparation areas, kitchen services, and dishes and utensils.
• Follow and comply with all safety rules, policies, and procedures.

Expected Behaviors