Automation Technician I

Benefits :

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly / non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.

Summary of Position :

The Automation Technician I performs technical and complex work under general supervision including designing, building, testing automation solutions focused in computer vision or robotics tasks. The position also assists in project handoff to field operations. 75% of time will be in office / automation lab environment. Limited travel to customer sites will be required.

Essential Functions :

• Analytical thinking and problem-solving abilities
• Mechanical aptitude and basic programming knowledge
• Works in automation lab environment, building and testing solutions for feasibility
• Works in configuration environment optimizing performance of automation solutions
• Works at customer site ensuring successful customer installation and commissioning of solution
• Deliver onsite technical service and support for internal and external customers
• Diagnosing, troubleshooting, and optimizing Automation equipment
• Keeps stakeholders (e.g. sales, customers, technical peers, management) informed of actions, and progress on technical product issues
• Respond to customer inquiries via telephone, online networks, and email
• Advise management on product development issues arising from product problems identified through customer service and product experiences
• Tests and optimizes solutions / equipment in our lab and at the customer's site
• Confirms that machinery and instruments function normally meeting or exceeding customer expectations
• Trains customers on start-up, operation, and maintenance of various pieces of equipment
• Provides onsite commissioning or installing of equipment Troubleshoot and resolve hardware, wiring , or software issues in the field.
• Conduct system testing and validation both in-house and on-site.
• Document system configurations, issues, and resolutions clearly and accurately.
• Maintain tools, equipment, and inventory used for system assembly and service.

Competencies :

Work Environment :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, automation configuration software.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers / clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. Constantly operate a computer and automation equipment such as cameras, edge compute devices, sensors, controllers, motion control systems, robotics, framing. Frequently moves boxes with equipment weighing up to 25lbs across the building and / or to other offsite buildings for various project needs.

Required Education and Experience :

Qualifications :

AAP / EEO Statement :

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.