Quality Assurance Manager - 90398419 - Washington, DC, Wilmington, DE or Philadelphia, PA

Quality Assurance Manager

Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Summary of Duties

The Advanced Supplier Quality Manager provides technical expertise to improve supply base performance from quality, delivery, competitiveness, program launch and management wavelength perspectives.

The primary focus of the Quality Manager is developing and executing supplier quality processes that cooperate cross-functionally with Procurement, Engineering, and Programs. The Quality Manager will use structured quality tools to drive continuous improvement internally and externally.

Essential Functions

• Develop, implement and improve business tools and processes based on requirements called out within the Association of American Railroads ("AAR"), The Manual of Standards and Recommended Practices ("MSRP"), The Federal Railroad Administration Code of Federal Regulations and applicable ISO and IATF standards. Coach, mentor and at times lead the use of the tools to improve supply base performance and business efficiency
• Develop and maintain strong and positive relationships with internal and external stakeholders to ensure optimal outcomes, especially when circumstances are ambiguous and challenging.
• Lead root cause / corrective action to achieve solid problem solving, preventive resolutions for components, large equipment, and fleet.
• Support Procurement and Supply Chain strategies, including but not limited to supplier qualification, delivery and quality improvement, program launch support and proactive supply base restructuring.
• Drive supplier life-cycle performance management from qualification, onboarding, performance management, capability and capacity development to business transition.
• Support Procurement, Capital Delivery and End User department (Mechanical, IMCS and etc) teams in critical procurement programs such as Airo program, Long Distance Fleet Replacement program, Maintenance of Way special equipment procurement. The support includes participating in Technical Evaluation Committee, supplier qualification, QMS audit, Product Delivery Inspection (PDI) and Commissioning and Warranty.
• Provide technical expertise to sourcing and development of suppliers with respect to quality, technology, delivery, competitiveness and logistics.
• Coach and develop the supplier quality team to meet both business and professional development goals

Minimum Qualifications

Preferred Qualifications

The salary / hourly range is $113,200- $146,664. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and / or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges.

You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants / employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant / employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race / color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin / ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.