Customer Success Specialist

Job Description

We are looking for Customer Solutions Engineer for a YC backed ConstructionTech Startup. You’ll guide customers through their journey with the platform, from technical sales support to hands-on onboarding, project management, and customer success. This is a unique opportunity to learn a complex b2b product in great depth, build long-term customer relationships, contribute to sales processes, work closely with the engineers, and join a team as it grows from $Xm to $XXm in revenue. You will report directly to the co-founder / CEO.

Responsibilities

1. Customer Discovery - work with Sales to qualify opportunities, acting as a technical expert :

• Lead discovery and product demos with prospects; guide them through how the product works
• Answer technical questions and position our product in the context of their systems
• Qualify fit, identify blockers, and advise on implementation details
• Create customer-facing collateral (e.g. videos, product FAQs)
• Maintain and update demo materials for our teams to use in pre-sales

2. Customer Onboarding — own customer onboardings end-to-end (alongside other teammates) :

3. Project Management — project-manage each customer’s implementation; manage many at once :

4. Process Improvement - build tooling, templates, and automation to scale onboarding across hundreds of customers :

Requirements :