Emergency Services Dispatcher - BIDMC (Per-diem)

Ambulance Dispatch Coordinator

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Receives and assigns ambulance dispatch requests from within Beth Israel Deaconess Medical Center Boston to appropriate ambulance service. Ensures efficient response to ambulance requests. Responsible for safe transport of patients to their correct destination, and appropriate documentation of services. Facilitates and coordinates with appropriate teams. Maintains accurate records of all Ambulance traffic within the hospital. Utilization of telephone console, Motorola handsets for C-MED communications, and Motorola CDM series two-way radio system. Maximizes utilization of Beth Israel Deaconess Medical Center Ambulances Services and the ambulances assigned to Beth Israel Deaconess Medical Center from contracted providers. Familiarity with Massachusetts O.E.M.S. statewide ALS / BLS and ALS interfacility transfer treatment protocols.

Primary Responsibilities :

• Answers the phone with Beth Israel Deaconess Medical Center greeting and dispatches ambulance services prioritizing needs of the requesting department.
• Enters and tracks appropriate information in the computer system. Each call is logged on daily log / Autocad system immediately after received from computer. Utilizes GPS system to locate and dispatch closest and most appropriate ambulance.
• Receives incoming ambulance requests and prioritizes calls from services / floor and assigns to appropriate ambulance service.
• Clarifies instructions and coordinates services with requester.
• Ensures all Beth Israel Deaconess ambulances on duty and all vehicles subcontracted the hospital have appropriate assignments.
• Schedules transport of patients in a timely manner.
• Notifies departments of patient departure times.
• Reports issues, problems, etc., to supervisor / manager as needed.
• Assists in obtaining coverage for sick calls in the absence of supervisor / manager.
• Attends mandatory in-services as required by Beth Israel Deaconess Medical Center. Is courteous and professional at all times.

Required Qualifications :

Preferred Qualifications :

Competencies :

Decision Making : Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving : Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action : Ability to follow general instructions and procedures as provided. Work is monitored by supervisor / manager.

Written Communications : Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications : Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

Knowledge : Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work : Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service : Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Social / Environmental Requirements : Work requires periods of close attention to work without interruption. Concentrated effort of up to 4 hours without break may be required. Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs.

Health Care Status : NHCW : No patient contact.

Sensory Requirements : Close work (paperwork, visual examination), Color vision / perception, Visual monotony, Visual clarity >

20 feet, Visual clarity

Physical Requirements : Sedentary work : Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break. Rarely there may be Fine Manipulation using both hands, Pushing / Pulling using both hands, Reaching-above shoulder height, Reaching-below shoulder height.