IT Help Desk Support

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services

provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Job Title : IT Help Desk Support Analyst

Location : El Dorado Hills CA - Hybrid

Duration : 6+ Months

Rate : $25 / hr - $28 / hr on W2

Description

Day to Day Responsibilities

• t the IT Service Desk, we deliver Customer Excellence Focused Support to our end users by Leveraging cutting-edge technology with our IT Service Management products and self-service / automated solutions for our customers.
• The Service Desk Support Analyst will report to the IT Supervisor. In this role, you will be responsible for the remote support to users with technical problems and information technology issues involving computers and network services in an advanced network environment.
• Provides support (via telephone and chat), diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access users. Provides end-user support and general training in various software packages and in-house developed software.
• Provides ticket status updates and metric reports to management. Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to Service Desk IT support.

Required Qualifications and Core Job Duties

Your Role

Your Work

In this role, you will :

Preferred Qualifications and Experience

Required Skills (top 3 non-negotiables) :

1. High quality Customer Service skills (empathy, probing questions to gain understanding, "I can" attitude)

2. Office 365 troubleshooting

3. Virtual Desktop Infrastructure troubleshooting

Preferred Skills (nice to have)

Microsoft Azure experience

Active Directory experience / Microsoft Exchange experience

MAC OS

Education Requirements :

1-2-year Help Desk experience

Required Testing :

Software Skills Required : ctive Directory / MS Exchange / Office 365 / Azure / Service Now / MAC OS

If interested, please share your updated resume and the best time and number to connect over the phone. In case you are not available / interested, will appreciate if you can share it with your friends / network. Your referrals are appreciated!

To know more about current opportunities at LeadStack, please visit us at

Should you have any questions, feel free to call me on 415 985-0816 or send an email on Nishanth.allam@leadstackinc.com