Job Description
The Applications Engineer will work closely with our customers to provide technical support and assistance with product installation, configuration, and customization. They will also collaborate with our sales and engineering teams to contribute to the development of new products and features.
Responsibilities
Provide technical support and guidance to customers during the product installation and integration process.
Customize and configure products based on customer needs and preferences.
Collaborate with sales and engineering teams to identify and prioritize customer requirements and develop solutions in response to those requirements.
Conduct training sessions and workshops for customers to ensure they have a thorough understanding of product capabilities and features.
Document customer requirements and feedback to inform product development and testing activities.
Participate in sales demonstrations and trade shows to showcase product capabilities and answer technical questions.
Requirements
Bachelor's degree in Optical Engineering or a related field.
5+ years of experience
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Willingness to travel up to 25% of the time.
$100,000-120,000
Additional Job Details
Technical – T3
Organizational Impact
• Works to achieve operational, functional, and/or business targets within team with direct and indirect impact on departmental or job family results, using practical technical principles
• Intermediate-level technical contributor; generally works independently under moderate supervision and may seek advice of more senior employees in the same area
• Failure to achieve results requires allocation of additional resources to meet goals and impacts project completion with the potential for additional financial expense.
• Works on smaller, less complex projects/assignments
Communication & Influence
• Communicates with employees typically within the department and/or job family, explaining and interpreting matters related to the department; may communicate with external clients or partners depending upon the job area
• May influence employees within own job area at an operational level
Innovation & Complexity
• Responsible for making minor improvements to technical/business processes, procedures, or systems to contribute to the performance of the team
• Problems faced may be difficult but are not complex, requiring application of technical skills/analysis drawing from prior experiences, and typically involve consideration of multiple issues and impact job family and/or multiple teams
Leadership & Talent Management
• May provide guidance, help with training and review work of entry-level employees
• May lead parts of less complex projects or processes
Knowledge & Experience
• Requires understanding of basic context and practical knowledge of technical and business environment as well as potential and upcoming technical advances within area of specialization, typically obtained through advanced education and relevant experience
• Requires a bachelor’s degree or equivalent experience and minimum 5 years of prior relevant experience
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