Patient Concierge, Front Desk Associate

Practice Operations Management oversees the business and administrative operations of a medical practice.

The Patient Concierge, Front Desk Associate is the first point of contact for patients and family members at Cancer Care of North Florida. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success.

Responsibilities

Greet patients and families

Answer center telephones, distribute faxes, and prepare customer files

Schedule patient appointments

Receive and correctly record receipts of patient payments

Enter, verify and update patient demographic and insurance information

Process requests for records from outside sources

Scan data into document imaging software

Regular attendance and punctuality

Contributes to team effort by accomplishing related results as needed

Ensures that all processing and reporting deadlines are consistently achieved

Perform any other functions as required by management

Qualifications

Ability to work a flexible schedule as necessary

Ability to type 40 wpm, preferred

High School Diploma or equivalent experience, preferred

Knowledge of medical terminology, preferred

One year of medical office experience, preferred

Experience accessing and updating an EMR system, preferred

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks

Works on routine assignments that require basic problem resolution

Refers to policies and past practices for guidance

Receives general direction on standard work; receives detailed instruction on new assignments

Consults with supervisor or senior peers on complex and unusual problems

Location

Cancer Care of North Florida-Medical Oncology

289 SW Stonegate Terrace, Suite 103

Lake City, FL 32024

Anticipated hourly range : $15 per hour - $17.22 per hour

Bonus eligible : No

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close : 11 / 3 / 2025

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.