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Member Services Representative Sub

Member Services Representative Sub

Planet FitnessMansfield, OH, US
30+ days ago
Job type
  • Part-time
Job description

Sub Position

Help promote our Judgement Free Zone by representing our core values and adhering to our business drivers during each scheduled shift.

Duties and responsibilities include :

  • Performing to your best abilities during the assigned work shift.
  • Monitoring and maintaining club cleanliness and atmosphere.
  • Ensuring that all proper training has been completed in order to operate safely and efficiently.
  • Conducting regular audits to ensure the store is presentable and holding up to Excel Standard.
  • Performing club inspections, completing assigned cleaning or associated tasks along with re-inspecting said tasks.
  • Processing and reviewing daily club activity paperwork and filing in appropriate folders.
  • Auditing and balancing cash drawers on a daily basis.
  • Updating and reviewing daily club reports and completing any corresponding data entry documents.
  • Maintaining and cleaning the front entrance to provide customers with a clean, presentable, and welcoming environment.
  • Adhering to the company's policies and guidelines and addressing any minor infractions.
  • Providing a safe and secure environment for all members.
  • Communicating with members and creating a high level of customer service.
  • Stocking all retail and promotional items for the following shift.
  • Performing daily club inspections, completing assigned cleaning sections.
  • Understanding and adhering to company standards, auditing daily paperwork, and helping resolve any day-to-day customer issues.
  • Auditing club inventory and communicating with GM, AM, and Shift Lead on recommendations of inventory orders.
  • Staying up to date on all required certifications and training courses.
  • Communicating with, promoting, touring, and assisting prospects and potential members.
  • Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies.
  • Ensuring that the facility complies with all state and federal laws and insurance requirements.
  • Operating and assisting applicable members with the use of Tanning, Hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.

Qualifications :

  • Must be at least 18 years of age or older.
  • High school diploma or equivalent required.
  • Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
  • Great communication skills with internal and external customers.
  • Must be team-oriented, motivated, and well organized.

    • Benefits & Perks :

  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay.
  • Every team player receives a FREE Planet Fitness Black Card Membership.
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible team players.

    • Other Details :

  • Work Environment : This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines, and phones. The noise level in the club environment may be loud on a regular basis.
  • Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Position Type / Expected Hours of Work : This is a part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and / or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-29 hours a week. Club hours vary per location. This position may work outside of normal business hours to include evenings and weekends as needed. These hours are subject to change at any time dependent on business needs.
  • EEO Statement : Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
  • Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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    Member Service Representative • Mansfield, OH, US