Level 2 Desktop Support Specialist

LRS

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Added Nov 10, 2025 Level 2 Desktop Support Specialist (27142) Washington, DC | Temp to Perm Apply ()

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Job Description

LRS has prospered for over 30 years because our corporate philosophy embraces honest, ethical and hard-working people. If that describes your approach to IT consulting, we need to talk! LRS Consulting Services is seeking an experienced Level 2 Desktop Support Specialist for a contract-to-hire opportunity with our client in Bethesda, MD!

LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you!

The Level 2 Desktop Support Specialist will :

Provide end-user desk-side technical support

Deploy, configure, maintain, and support computer systems

Troubleshoot & remediate PC / Laptop hardware & software issues

Setup printer & VOIP hardware, and troubleshoot & remediate any connectivity issues

Setup A / V equipment for video conferencing, and troubleshoot & remediate any hardware & end-user issues as needed

Prioritize incident tickets through an incident tracking system (Service Now)

Document procedures as required, track and monitor response time to ensure issues receive timely resolution.

Conducts follow-up calls to customers when necessary.

Maintain a moderate level of proficiency in software and applications supported by IT.

Assist in miscellaneous tasks as needed.

Requirements :

Minimum 3 years' experience in desktop support and deep familiarity with ticketing software.

Strong experience & skill in providing break / fix troubleshooting of PC / Laptop hardware & software.

Strong experience & skill supporting MS Windows, MS Office, Outlook / Exchange, and Active Directory

Proficiency in setting up & configuring A / V conferencing hardware

Proficiency in setting up & troubleshooting Printer hardware

Proven exceptional customer service skills, attention to detail, time management, interpersonal skills, and ability to work both independently and as part of a team.

Candidate must be able to effectively communicate in English (written & verbal)

Candidates must have permanent authorization to work in the USA for any employer

Corp to Corp candidates will not be considered

The base range for this contract position is $30.00 - $38.00 per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.