Senior Oncology Account Manager
Reference # : R010698-16 If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide.
The Senior Oncology Account Manager is responsible for direct promotion of Jazz Pharmaceuticals' products, and the development and management of business relationships with therapeutic specialists within an assigned geographical territory. The Senior Oncology Account Manager (OAM) is an integral part of the commercial team that includes all personnel dedicated to the sales and marketing functions. The Senior Oncology Account Manager will implement Jazz Pharmaceuticals' marketing strategies and marketing tactics to achieve sales goals through short-term and long-term objectives. This position reports directly to the Regional Sales Manager.
Key Skills
Strategic Account Management : Customer Understanding
- Possess strong sales analytics capabilities with demonstrated understanding of prescribing and purchasing decision processes and any marked differences from national trends
- Demonstrate a thorough understanding of :
- Internal customer business models - how profit is generated, business and financial risks, cost impacts of managing patient care
- External customers - current reimbursement landscape / managed care, payer issues and trends, and other factors which inform the development of one's annual territory business plan
- Gain understanding of customer needs through thorough research and analysis to understand the specific needs and requirement of each customer / and or account
- Identify key stakeholders within the account and understand their roles, priorities, motivations and patient needs
- Proven excellence to leverage all available resources - dashboards, alerts, omnichannel reports, speaker programs, conference attendance
- Actively gain customer insights and provide timely feedback to cross-functional partners and regional sales manager regarding account business trends, changes in the therapeutic landscape, performance, industry issues and business opportunities and obstacles
Strategic Planning :
Keep the needs and expectations of the customer / patients at the forefront of all that we doDefine clear, measurable objectives that align both with the company goals and the goals and needs of the customerDevelop tailored strategies and tactics to address the unique needs and challenges of each customerDetermine the resources required to execute the strategic account plan effectivelyContinuously review and adjust the strategic account plan based on activities, feedback, changing market conditions and evolving customer needsDevelop and implement customized account strategic plans with clear next steps, specific strategies and tactics and appropriate utilization of resources while meeting the needs of our customersDemonstrated collaborative efforts with cross-functional teams including marketing, medical affairs and market access to align and execute on account strategies to achieve common business objectivesWork with customer facing colleagues to facilitate achievement of the respective functional tactical objectivesRecognize changes in the work environment to ensure effective development and implementation of alternate plans to achieve objectives, modify call plan / business plan activities as neededStrong ability to identify patterns and trends from multi-source data (OmniChannel) for divergent collaborative problem solvingTeamwork & Collaboration :
Maintain an enterprise mindset and cross-functional thinking to maximize one Jazz customer engagementHighly effective at leveraging cross-functional partnerships with marketing, medical affairs and market access with the goal to advance Business Unit and organizational interestsEngage and align with cross-functional partners to mobilize resources and ideas to deliver to successfully meet customer and patient needsActively shares insights and best practices across the team; demonstrates trust in others by consistently finding opportunities to contribute to their effectiveness and impactWork effectively with customer facing colleagues to facilitate achievement of the respective functional teams tactical objectivesLead where appropriate as the main point of contact for designated accounts and collaborate with cross-functional partners to create a streamlined, organized interface between account stakeholders and all field facing colleaguesSelling Effectiveness :
Effective promotion of Jazz Pharmaceuticals Adult Oncology products to physicians and other health care providers within the designated area at both community and Academic centersInstitute a network-selling mindset to customer relationships, seeing them as part of a connected healthcare ecosystem to broaden connections across an accountStay abreast of industry trends, competitive landscape, and clinical developments in oncology to effectively communicate product differentiation and value propositionAbility to adapt quickly to new tools and resources for successful customer engagement; leverages analytics to assist with developing insights and next best action plansIdentify, establish and maintain strong relationships with key physicians, health care providers and organizations within assigned territoryProduct and Scientific Knowledge :
Educate physicians and other health care professionals about Jazz Pharmaceuticals product(s), providing the most current information about the approved indications for the company's products within the current disease areas of focus : Small Cell Lung Cancer (SCLC) and Gastrointestinal (GI) CancersDemonstrates a superior level of effectiveness in communicating, educating, and consulting across multiple disease statesEffectively and appropriately responds to the customer's questions about other approved products / therapies, based on the clinical information contained in the package insert and per company compliance guidelinesDemonstrate to customers and internal team members a high level of clinical knowledge of a) the disease state, and b) Jazz product(s), based on the clinical information contained in the package insertDemonstrates confidence in appropriately challenging prescribers about treatment decisions associated with assigned productExecution :
Participate in organizing and facilitating meetings for the exchange of medical and product information in line with the company's policies, regulatory and legal requirementsRepresent company at live and virtual conferences, attend company meetings, educational events, training programs and functions as needed