Desktop Support Technician II

Edoxx Technical Services LLC is a US Company based in Houston, Texas, with access to +350 highly experienced and advanced Engineers and Technicians delivering know-how and expertise in Civil, Mechanical, Piping, Electrical, and Instrumentation engineering. Other related fields such as Projects Control, QA / QC Inspection, 3D Geometrical and Intelligent Modeling, and Drafting are also available.

The Desktop Support Technician II will provide day-to-day technical support for all users in a rugged construction / project site environment from Odessa to Notrees, TX. Performs troubleshooting, configuration, and setup tasks related to desktop and mobile equipment and ensures digital tools are accessible and functional for field teams.

Purpose :

Provide hands on, field-based IT support in Notrees, TX, ensuring reliable operation of computers, iPads, network connectivity, onboarding, and field software / applications. This role supports site-based users and project staff in a rugged, fast paced environment requiring tactical agility and strong experience with Apple iPads.

Responsibilities :

• Provide hands on support for all iPads, laptops and desktops.
• Troubleshoot and resolve hardware / software issues locally.
• Support onboarding and IT provisioning for new field users.
• Validate application installations and file access on mobile devices.
• Maintain readiness of shared workspaces and conference rooms.
• Escalate issues appropriately and log all activities in ServiceNow.
• Perform minor network tasks (e.g. cable swaps, router checks, Starlink installations) as needed.
• Participate in team calls and feedback loops with central IT leadership.
• Makes day-to-day decisions on troubleshooting approach, basic hardware fixes, application installation, validation and triage of user issues. Escalates more complex infrastructure or system issues to regional or global IT teams.
• Receives guidance and tasking from the Director of Digital Operations. Operates independently on site with remote supervision, escalating as necessary.
• This is an individual contributor role.

Technical / Industry Experience and Qualifications Requirements :