Migration Technician

This program requires US Citizenship or Green Card (Lawful Permanent Residents)

We are currently seeking an energetic, enthusiastic self-starter to be an IT / Telecom Support Specialist II.

Reporting directly to the IT / Telecom Support Supervisor, the IT / Telecom Support Specialist II will provide IT support to the Client. Your responsibilities will include configuration and deployment of desktops / laptops / mobile devices, end-user support and troubleshooting, and Microsoft application support.

Essential Functions

In Help Desk support, the IT Support Specialist acknowledges assigned Help Desk tickets in a timely manner. This employee resolves tickets and documents the solution in the Help Desk database using the Help Desk software.

• In PC support and troubleshooting, the IT Support Specialist configures and deploys new desktops / laptops / tablets / printers; troubleshoots existing devices and peripherals; and installs and troubleshoots both standard and specialized applications.
• The IT Support Specialist provides thorough and timely support to our Enterprise facilities, such as ice rinks, indoor tennis facilities, and a public garden, to ensure point-of-sale systems are operational for ticket sales.
• The IT Support Specialist II delivers exceptional end-user support with a client-focused approach, engaging the user throughout the support process.

Examples of Important Duties

Duties may include, but are not limited to, the following :

As an IT Support Specialist II, you will be responsible for aiding in one or more functional areas such as desktop support, mobile devices, telecommunications, software support, peripherals, and file server access. You will be required to respond promptly to Help Desk tickets, document all work done, and provide thorough service to customers. Additionally, you will troubleshoot hardware and software problems, printers, PCs, and LAN connections. Your duties will also include installing software patches, fixes, and updates, as well as scanning for viruses and malware to detect and clean infections.

Essential Skills and Characteristics :

Excellent analytical, logical thinking, and problem-solving skills.

Preferred Skills and Experience :

Microsoft Windows 10 / 11

Position Details :

Pay Range : $15-$23.16

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.

Medical, Dental, and Vision offerings

ABBTECH is an EOE / Minorities / Women / Disable Individuals / Veterans