Customer Success Associate

Customer Success Associate

We believe that adaptation is a necessity, not a luxury, and communities deserve access to powerful software that helps them plan for the future. The challenge of climate change is complex it implicates how municipalities plan, manage capital, and communicate to both residents and higher levels of government. Forerunner helps local communities do these things better by empowering them to access, understand, and mobilize local-level flood risk data at scale. Our software is built to be easy-to-use, so that governments preparing for our future can focus on the important stuff.

About the Position :

We're looking for an energetic Customer Success Associate to join our team. In this position you will be our partner community's internal advocate, helping ensure an excellent Forerunner experience, and gathering feedback on ways that Forerunner can increase our value.

• Ensure customer health . You will become a trusted advisor to our partner communities, will deeply understand their workflows and needs, and ensure that they derive maximum value from their investment in Forerunner, leading to project success, retention, and renewal.
• Product activation . You will provide user communications, customized in-app onboarding, and continued learning to ensure that our partner communities are fully utilizing their Forerunner software.
• Account expansion . You'll support expansion of your accounts by identifying expansion opportunities and driving business outcomes in partnership with the sales & leadership team.
• Case studies and learning opportunities . You will evangelize Forerunner success stories throughout all of your accounts to help our community partners grow.
• Coordinate with the Marketing, Product and Engineering teams . You'll share the customer's experience, ideas, and key concerns with the Product and Engineering teams to both aid the customer and move the product forward.
• Provide meaningful contributions to the development of CS policy and procedure . As an early member of our customer success team, your ideas and feedback will be crucial in setting our team up for ongoing success.

About You :

As a new addition to our team, you will help us spread the word about Forerunner and engage our customers in conversations about how software can help to transform their data and workflows. In general, you might be a good fit if you :

Our Team Has a Lot to Offer :

Forerunner is an equal opportunity employer committed to embracing diversity and the perspectives of individuals from all backgrounds.