Digital Publishing QA / QC Lead

Digital Publishing QA / QC Lead

NYC Home Office (Hybrid preferred, remote Okay)

EST or CST hours preferred; MST acceptable for the right candidate

6+ Months

Pay : $70-80 per hour

Job Overview

Seeking a detail-oriented Digital Publishing QA / QC Lead to oversee and execute quality control and assurance for our digital publishing operations. This role ensures that all digital assetsincluding web pages, forms, social posts, emails, and marketing contentare error-free, compliant with brand and accessibility standards (ADA), and function flawlessly across platforms. This individual will also support the QA / QC team, provide training, and maintain up-to-date ADA compliance standards while owning quality assurance for newyorklife.com.

Responsibilities

Serve as the lead QA / QC resource for the Digital Publishing team, establishing and maintaining quality standards and best practices.

Perform hands-on QA / QC for digital deliverables, including AEM content, Hearsay content, Adobe Target, forms, social posts, emails, landing pages, and microsites.

Conduct accessibility (ADA) and browser / device testing to ensure compliance and consistency.

Create and manage QA documentation, checklists, and testing protocols.

Provide feedback and training to team members to improve quality and efficiency.

Collaborate closely with authors, developers, and project managers to resolve issues quickly.

Keep current with ADA standards, changes / updates, and provide materials and training for the team.

Own and manage quality assurance

Participate in ongoing process improvement to enhance digital publishing workflows and testing efficiency.

May be asked to perform authoring tasks as needed.

Must-Have Skills / Experience

Adobe Experience Manager (AEM) expertise

Attention to detail and strong copywriting skills

QA / QC experience in digital publishing

Understanding of ADA compliance and policy

Ability to coordinate with marketing leads, web / design teams

Strong communication skills; prior management or coaching experience preferred

Preferred Qualifications

Familiarity with Hearsay, Adobe Target, OneTrust, DAM platforms, Workfront, and Stensul

Strong understanding of WCAG, usability, and responsive design best practices

Ability to manage multiple concurrent reviews and deadlines in a fast-paced environment

Dealbreakers

English must be first language