Housekeeping Manager

Housekeeping Manager

The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Responsibilities include :

• Responding to all guest requests, problems, complaints, and / or accidents presented through reservations, comment cards, letters and / or phone calls, in an attentive, courteous, and efficient manner.
• Following up to ensure guest satisfaction.
• Motivating, coaching, counseling, and disciplining all Housekeeping personnel according to Highgate Hotel SOP's.
• Ensuring compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
• Maintaining a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintaining a detailed checklist for each position.
• Assisting in maintaining and controlling all housekeeping equipment.
• Ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
• Ensuring that large guestroom turns are managed efficiently.
• Ensuring consistency with departmental opening and closing procedures.
• Carrying a pager at all times.
• Preparing and conducting Housekeeping interviews as required and following hiring procedures according to Highgate Hotel SOP's.
• Developing employee morale and ensuring training of Housekeeping personnel.
• Inspecting rooms daily, and ensuring that some rooms are inspected with supervisors on a daily basis.
• Assisting the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
• Ensuring that public areas, guest rooms, and back-of-house areas are cleaned to Highgate Hotel standards.
• Assisting in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
• Assisting in conducting monthly and quarterly Housekeeping inventories on a timely basis.
• Ensuring guest privacy and security through correctly following Highgate Hotel procedures.
• Monitoring work orders and submitting to Engineering according to