User Assistance Developer 3

Oracle Service Excellence Team Writer

Oracle believes in empowering people to do more, through world class analytics products. We are the Service Excellence team within Oracle Analytics, responsible for innovating, building, and supporting the service technologies and capabilities that support our customers in the use of our products. Our vision is to enable our products to be world class services through the principles of customer experience first, customer enablement, support, scalability, availability, reliability, and security. We invest in our services to enable our customers to be successful with our products.

We're seeking an experienced writer with a proven track record in professional excellence and can partner effectively to drive impact. The writer will be responsible for creating informational content to support new and existing Analytics products. The writer will work with Subject Matter Experts, Support, Customer Success, and Product Management to evaluate content from other teams, create original content, and develop guided content for our software products. The successful candidate will work with a variety of internal Oracle teams to collaborate on content development topics. It's the expectation that this role provides effective leadership for all assigned projects. The successful candidate has strong written and oral communication skills, great attention to detail, as well as cross-team collaboration and project management skills. This candidate brings an effective and efficient approach to content development and will thrive in a highly innovative, fast paced, and evolving environment.

Responsibilities include : Bachelor's degree required; master's degree preferred. Create a variety of informational materials including slide decks, diagrams, and scripts. Develop comprehensive content to meet organizational standards. Implement changes in content based on feedback from key stakeholders and subject-matter experts. Execute changes in existing informational content to maintain accuracy and completeness. Gain a deep understanding of Oracle's Analytics products and services. Translate complex information into straightforward, polished, engaging content. Write user-friendly informational scripts that meet the needs of the target audience, turning insights into language for user success. Evaluate current content and develop innovative methods for improvement. Gather information from subject-matter experts and incorporate that information into a useful and accurate content. Develop content in alternative content forms including blogs, short informational articles, and instructions for hands-on experiences for maximum usability, with a consistent voice across all content. Leverage user personas to create appropriate and targeted content for each.

US : Hiring Range in USD from : $60,100 to $158,200 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following : medical, dental, and vision insurance, including expert medical opinion; short term disability and long term disability; life insurance and AD&D supplemental life insurance (Employee / Spouse / Child); health care and dependent care Flexible Spending Accounts; pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; paid time off; 11 paid holidays; paid sick leave; paid parental leave; adoption assistance; Employee Stock Purchase Plan; financial planning and group legal; voluntary benefits including auto, homeowner and pet insurance.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.