What you will do :
As an AI and CX Specialist Intern , you'll support initiatives across artificial intelligence, digital self-service, and the Salesforce platform. You'll analyze AI performance, conduct QA on dialogues, and help enhance self-service tools and knowledge content, all with a focus on improving customer experience.
- Analyze AI interactions to identify quality issues and optimization opportunities
- Conduct QA reviews of conversational flows and dialogue performance
- Assist in designing and improving digital self-service tools
- Manage and edit knowledge articles, including AI format conversion
- Partner with cross-functional teams to align solutions with CX goals
What You Need to Be Successful :
Familiarity with Salesforce; Salesforce Administrator Certification or completion of relevant Trailhead modules preferredStrong communication skills, with the ability to clearly present findings and propose solutionsAnalytical mindset with strong problem-solving skills and attention to detailPassion for improving customer experience through thoughtful, user-centric solutionsCurrently pursuing a Bachelor's or Master's degree in a relevant field, with a graduation date between December 2026-August 2027What will set you apart :
Salesforce certifications or demonstrated proficiency with Salesforce toolsAcademic or professional coursework in Artificial Intelligence concepts and applicationsExperience with big data tools or platforms (e.g., Hadoop, Spark, NoSQL)Background in customer service or call center environmentsProactive, high-energy mindset with eagerness to learn and advance ADT's AI and CX initiativesHow ADT invests in you :
Culture of professional development & training, including access to LinkedIn Learning, collaborative team support, and exposure to meaningful, real-world projectsFront-line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker SeriesCommitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programsVolunteer opportunities to give back and make a difference in the communities we serveCompensation & Internship Details
Compensation : $22 / hour for undergraduates, $25 / hour for those enrolled in a graduate program.Work Schedule : A 40-hour workweek is expected, with interns on-site from Monday to Thursday in our Boca Raton Headquarters, and the option to work remotely on Fridays, depending on team schedules.U.S. Citizenship or Permanent Residency is required, as we do not offer sponsorship.Must be available for the entire duration of the internship program, from May 18-July 30, 2026.Housing allowance and relocation assistance are not offered for Internship roles.Why you'll love working here :
We boldly shape the future , embracing change, taking smart risks, and continuously improving to create the best experiences.We lead by taking ownership , empowering you to make decisions, solve problems proactively, and support each other with empathy.We unite and win together , fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.We elevate to serve a greater purpose , going above and beyond to earn trust, celebrate wins, and value every perspective.EEO Statement :
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com / diversity to learn more.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com / diversity to learn more.
