Helpdesk / Technical Support
Indotronix International CorporationDenver, CO, United States13 hours ago
Job type
- Full-time
Job descriptionWith the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment. Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users. This position is 100% on the phones. Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area. Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership. Utilizes knowledge management tools to help resolve client issues. Assists clients in completing online forms to attain various systems, services, hardware, software, and / or entitlements. Assists customers in performing basic software installations. Conducts basic diagnoses of software / hardware to troubleshoot connectivity problems. Escalates trends and outages as needed to leadership and for Service News postings. Manages time in customer contact center setting and documents time via activity codes. Utilizes required activity codes to provide awareness of non-phone related activities. Basic technical knowledge of the following : Installing, troubleshooting and maintaining computer hardware and software Basic technical knowledge of the following : operating systems (OS), mobile devices, networking, business applications and security products Available to work non-standard shifts including nights, weekends and some holidays Very strong written and oral communication skills Strong analytical and problem solving skills Maintaining a professional demeanor at all times as they will be handling calls from various levels Nice to Have but Not Required : Experience with financial services applications Minimum of a High School Diploma / GED Required
Helpdesk / Technical Support | Denver, Colorado, United States
Job Title : Helpdesk / Technical Support
Location : Denver, Colorado, 80237
Working Model : Hybrid(Onsite 10 days per month and WFH otherwise)
Duration : 6+ Months (potential to convert)
Pay rate Range : $25-$29 / hr on W2
Description : Duties :
- IMPORTANT :
- This opening is for Denver, Colorado ONLY Onsite 10 days per month and WFH
- There is potential for this position to convert to full-time depending on the worker's attendance and performance.
Job Summary :
Job Duties :
Skills :
Education :
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Technical Support • Denver, CO, United States
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