Part-Time Customer Service Associate II - East Independence

Job Title : Customer Service Associate II

Branch or Department : Customer Experience

Salary / Wage : $17.70

Reports to : Branch Manager

FLSA Status : Overtime Non-Exempt

Supervises : N / A

Benefits Classification : Full-Time

Work Location : Branch

Job Grade : 2

Hours per Year : 20080

Work Schedule : 'Mixture of morning, afternoon and evening hours during the week and 2 Saturdays a month.

Anticipated Closing Date : 8 / 13 / 2025

At Mid-Continent Public Library, we :

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Position Overview

The Customer Service Associate II is often the first point of contact for customers and is responsible for providing exceptional customer service in-person at the desk and over the phone. They also provide support for a variety of day-to-day library needs, such as book club support, supplies, merchandising, etc.

Essential Functions

• Provides Customer Service in person and over the phone
• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs and availability
• Assists customers with library card accounts, including the receiving and recording of payment
• Uses creative techniques in displays to reach browsers who do not approach staff
• Delivers materials outdoors to customers who request curbside delivery
• Contributes to the maintenance of the library collection

Processes library materials for customer access

Ensures the library and its grounds are clean and orderly

Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes

Non-Essential Functions

Education and Experience

Required Knowledge, Skills, and Abilities

All successful team members at MCPL should demonstrate

Age Requirement

MVR Requirement

Work Environment

Essential physical abilities to be accomplished with or without reasonable accommodation are

Daily (greater than 50% of the time)

Frequently (up to 50% of the time)

Occasionally (approximately 1-2 times per month)

Rarely (1-5 times per year)

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.

Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.